Hi @Serpa · Thank you for reaching out.
You need to check which user flow was used for token issuance. E.g. users may get a token after profile edit and password reset user flow as well. In that case, you would need to configure output claim for email in the xml of these user flows as well. Please try to reproduce the issue by editing profile and/or resetting password.
Also check if you are using a policy that allows you to signup/sign-in using both phone & email, and you don't get email claim when you sign-in using phone number
Identifying a pattern would help in this case.
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