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Unable to activate Office 2016

Doran Lum 1 Reputation point
Jun 11, 2021, 5:36 AM

Dear all, we purchase our Office 2016 from retail and seems like we get this error "office 2016 we're having trouble activating office"

We have disable the anti-virus, and check time zone as per Microsoft Support. Would anyone know why we can't activate ?

Strange to see this when I log in to check office.com
104602-screenshot-2021-06-11-133209.png

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 26,366 Reputation points Microsoft Vendor
    Jun 11, 2021, 7:39 AM

    Hi @Doran Lum ,
    How did you activate the Office 2016? Did you have a Microsoft account or product key?
    First I suggest you refer to this support articles about activate Office:

    https://support.microsoft.com/en-us/office/activate-office-5bd38f38-db92-448b-a982-ad170b1e187e

    https://support.microsoft.com/en-us/office/where-to-enter-your-office-product-key-0a82e5ae-739e-4b92-a6f4-2ec780c185db

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    Try to provide more information and I'm glad to help you.


    If the response is helpful, please click "Accept Answer" and upvote it.
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  2. Doron Giat 1 Reputation point
    Nov 2, 2022, 1:05 PM

    Hi, I've purchased the new Business 365 app for my work and got the receipt. When I try to activate my account from another pc it does NOT recognize my email and I get this message: drums.co.il isn't in our system. Make sure you typed it correctly. What do I have to do? It is so frustrating.


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