Excel Add-ins are not showing in the latest office

Sonali 1 Reputation point
2021-09-29T03:41:37.367+00:00

With 1803 OS Build of windows 10 and office version below
136104-image.png

Here, after I install my add-in using the msi provided by vendor, it is showing in the excel toolbar.

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But when I install on 1909 OS Build of windows 10 and office version below.

136113-image.png

When I install the same add-in, it is not showing in the excel toolbar above.

Even though, it is showing in the options.

136037-image.png
136123-image.png

This is the same issue with every office addin, not only to this product.

Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
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Office Development
Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
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Office Management
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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Excel Management
Excel Management
Excel: A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.Management: The act or process of organizing, handling, directing or controlling something.
1,689 questions
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2 answers

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  1. Emily Hua-MSFT 27,601 Reputation points
    2021-09-29T08:24:53.683+00:00

    @Sonali

    Please check the release name for these 2 Office products.
    Is 16.0.4266.1001 the version number of MSI version of Office (Such as volume licensed of Office ProPlus 2016)?
    Besides, is 16.0.13801.20960 the version number of C2R version of Office (Such as Microsoft 365 apps for Enterprise)?
    It's recommended to install this add-in on other test machine with the 16.0.13801.20960 verion of Office installed to check for compatibility issues.

    Currently, I suggest you add the add-ins folder to the 'Trusted Locations' in the Trust Center.
    Click `File > Options > Trust Center > Trusted Locations > Add new location, enter the folder path into box and tick the box of "Subfolders of this location are also trusted".


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  2. Limitless Technology 39,511 Reputation points
    2021-09-29T11:31:19.703+00:00

    Hi there,

    If the add-in supports add-in commands, the commands appear on the Office ribbon.

    I would suggest you try out these troubleshoot in the Below Link and see if that is Helpful

    https://learn.microsoft.com/en-us/office/dev/add-ins/testing/testing-and-troubleshooting

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    If the reply is helpful, please Upvote and Accept it as an answer

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