Internet disconnects and won't reconnect until restart

Question

My computer is having internet issues, when I try to stream, only when I try to stream, it disconnects from the internet and won't reconnect until I restart.

I can navigate in the internet without issue, download, play games, watch movies, etc. no problem at all, I try to stream, and in a couple minutes the internet disconnects and will not reconnect until I restart.

But the internet itself is not offline, I can still access it through my tablet

I tried everything I could find online in the past few weeks to try to solve the issue, it's been happening for over a year now.

It happens almost immediately when I try to stream using OBS Studio, but not only when I try to stream, it is also infrequent, there are days there is no issue, other days it disconnects 3-4 times in a single day.

So far I have:

• Tried to run windows troubleshooters, it didn't find any issue it could fix, it says there is a problem, but does nothing to fix it.
• Tried to run console commands to reset the connection ( netsh int ip reset / netsh advfirewall reset / netsh winsock reset / ipconfig /flushdns / ipconfig /release / ipconfig /renew )
• Tried asking for help from my ISP, they replaced the modem, twice, it didn't change anything, disconnects still happen.
• During this time I had issues with my motherboard and had to replace it, the problem happened both before and after I replaced the motherboard
• I tried to uninstall and reinstall the network drives, it did not work.
• I tried to completely format my computer, it did not work either.
• I tried using a different streaming software, but the problem kept occurring.

My motherboard model:

BaseBoard Manufacturer Micro-Star International Co. Ltd.

BaseBoard Product MAG B460 Tomahawk MS7C81

Baseboard Version 1.0

When the problem happens, if I try to run the troubleshoot, it displays the error below:

The troubleshoot details:

Windows Network Diagnostics Publisher details

Issues found

Your computer appears to be correctly configured, but the device or resource (primary DNS server) is not respondingYour computer appears to be correctly configured, but the device or resource (primary DNS server) is not responding Detected Detected

Contact your network administrator or Internet service provider (ISP) Completed

Issues found Detection details

6 Your computer appears to be correctly configured, but the device or resource (primary DNS server) is not responding Detected Detected

Contact your network administrator or Internet service provider (ISP) Completed

Windows can't communicate with the device or resource (primary DNS server). The computer or service you are trying to reach might be temporarily unavailable. If the device or resource is nearby and you have access to it, make sure it is turned on and connected to the network.

Detection details Expand

Informational Diagnostics Information (Teredo)

Details about Teredo diagnosis:

Teredo Parameters

---------------------------------------------

Type : disabled

Server Name : win1910.ipv6.microsoft.com.

Client Refresh Interval : 30 seconds

Client Port : unspecified

Informational Diagnostics Information (Network Adapter)

Details about network adapter diagnosis:

Network adapter Ethernet 3 driver information:

Description . . . . . . . . . . : Intel(R) Ethernet Connection (11) I219-V

Manufacturer . . . . . . . . . : Intel

Provider . . . . . . . . . . . : Intel

Version . . . . . . . . . . . : 12.19.0.16

Inf File Name . . . . . . . . . : C:\Windows\INF\oem7.inf

Inf File Date . . . . . . . . . : quinta-feira, 1 de outubro de 2020 05:25:22

Section Name . . . . . . . . . : E0D4D.10.0.1.19H1

Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0d4d

Instance Status Flags . . . . . : 0x180200a

Device Manager Status Code . . : 0

IfType . . . . . . . . . . . . : 6

Physical Media Type . . . . . . : 14

Informational Network Diagnostics Log

File Name: C949CDCC-5F18-4215-909F-CBAAF9BF58FD.Diagnose.0.etl

Informational Other Networking Configuration and Logs

File Name: NetworkConfiguration.cab

Collection information

Computer Name: WALAYIMUNA

Windows Version: 10.0

Architecture: x64

Time: Tuesday, February 15, 2022 4:57:52 PM

Publisher details Expand

Windows Network Diagnostics

Detects problems with network connectivity.

Package Version: 4.0

Publisher: Microsoft Windows

Please, can anyone help?

Answer 1

I think I may have found the issue.

I tried streaming today, and it disconnected in like a minute.

So, I got pissed, and got up to turn the computer off, and I noticed, the computer motherboard has two network adapters, so 2 cable connectors, I tried connecting on the other one while the problem was occurring, and it reconnected without having to restart.

I tried streaming again, was able to stream for over two hours, no problem.

I believe it's a hardware problem, something with the network adapter itself

Answer 2

Might also try setting as below.

Answer 3

Control Panel\Network and Internet\Network Connections

Answer 4

I tried to change that setting, it did not work, took a bit longer to disconnect than usual, but still lost connection.

However, this time it was really weird, it's like only some of the connection was lost, I got a warning that my internet went down, my own stream went down, but the one I was watching on trovo.live still kept on, I couldn't interact with that stream (chat would not connect) but the video of the streamer was uninterrupted.

I also could not browse any other site, it gave an error of no internet connection available.

Answer 5

Sounds like you'll need to get some help from the service provider.

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