Graphic issue in Teams

IBN 4,336

Hello Teams Community,

Please i need your help on this issue.

During the Teams Meeting, with screen sharing, several users have graphic issues. you can see the graphic issue on the left side of the attached screenshot.

All affected clients have the Intel UHD Graphics. Is there a known issue?

JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor

2022-04-29T06:34:13.067+00:00

Hi @IBN

Do you mean only the device with the Intel UHD Graphics have this issue?

Have you tried to login Teams web client to see if it can be reproduced?
JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor

2022-05-04T07:55:07.183+00:00

@IBN

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
IBN 4,336 Reputation points

2022-05-05T08:03:08.49+00:00

Thank you for your reply.

There is no issue on the teams web. It only happens on the Teams Desktop Client.
JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor

2022-05-09T10:02:42.3+00:00

Hi @IBN

Could you try to follow this link's instruction to clear client cache file to see if it works?

https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache?msclkid=244ecc14cf7f11ec9b74f0abe649caa9
JimmyYang-MSFT 49,031 Reputation points Microsoft Vendor

2022-05-13T09:55:44.077+00:00

@IBN

Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!