Microsoft Teams
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6,694 questions
Graphic issue in Teams
IBN
4,131
Reputation points
Hello Teams Community,
Please i need your help on this issue.
During the Teams Meeting, with screen sharing, several users have graphic issues. you can see the graphic issue on the left side of the attached screenshot.
All affected clients have the Intel UHD Graphics. Is there a known issue?
Microsoft Teams
{count} votes
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JimmyYang-MSFT 39,241 Reputation points Microsoft Vendor
2022-04-29T06:34:13.067+00:00 Hi @IBN
Do you mean only the device with the Intel UHD Graphics have this issue?
Have you tried to login Teams web client to see if it can be reproduced?
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JimmyYang-MSFT 39,241 Reputation points Microsoft Vendor
2022-05-04T07:55:07.183+00:00 It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back. -
IBN 4,131 Reputation points
2022-05-05T08:03:08.49+00:00 Thank you for your reply.
There is no issue on the teams web. It only happens on the Teams Desktop Client.
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JimmyYang-MSFT 39,241 Reputation points Microsoft Vendor
2022-05-09T10:02:42.3+00:00 Hi @IBN
Could you try to follow this link's instruction to clear client cache file to see if it works?
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JimmyYang-MSFT 39,241 Reputation points Microsoft Vendor
2022-05-13T09:55:44.077+00:00 Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!
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