Qna Maker Multi-turn conversations don't work on Teams

Question

I am making a chatbot using QnAMaker that contains multi-turn prompts, which work fine when tested in Bot Framework Composer, Web Chat, and QnAMaker itself:

When testing the bot in Teams, however, the prompts don't appear:

I have tried using the Teams channel in the bot resource, as well as connecting it to a Teams app through the App Studio, and neither of them produce the prompts. I can't find anything specific to multi-turn integration with Teams in the documentation so am unsure why this would be happening? Any help would be appreciated.

I've found a few old Github tickets on this (#45926, #44260, #31126) but all provided links are dead. Same for this Stack Overflow question - stackoverflow.com/questions/58605202/qna-maker-doesnt-show-buttons-when-deployed-in-ms-teams - the top-voted answer is irrelevant and the other one has deadlinks.

Answer 1

Hi @Sam Gooderham , base on my understanding, you may need to convert the Prompts in the context. Something like below

               var response = await qnaMaker.GetAnswersAsync(turnContext);  
  
                if (response != null && response.Length > 0)  
                {  
                    //List<string> prompts = response[0].Context.Prompts.Select(item => item.DisplayText).ToList();  
                    List<QnaMakerPrompt> prompts = response[0].Context.Prompts.ToList();  
                    if (prompts.Count > 0)  
                    {  
                         // Create Hero Card  
                        var actions = new List<CardAction>();  
                        prompts.ForEach(x =>  
                        {  
                            actions.Add(  
                                new CardAction(  
                                    ActionTypes.MessageBack,  
                                    x.DisplayText,  
                                    null,  
                                    x.DisplayText,  
                                    x.DisplayText,  
                                    value: $@"{{ QnaId: {x.QnaId}}}")  
                                );  
                        });  
                        var card = new HeroCard()  
                        {  
                            Text = response[0].Answer,  
                            //Subtitle = response[0].Answer,  
                            Buttons = actions  
                        };  
                        // Create Attachment  
                        var message = MessageFactory.Attachment(card.ToAttachment());  
                        await turnContext.SendActivityAsync(message);  
                    }  
                    else  
                        await turnContext.SendActivityAsync(MessageFactory.Text(response[0].Answer), cancellationToken);  

Currently i am having some issue with the response once i choose the option in Ms Teams although the correct QnaId has been captured. However this is working fine in webchat. In Ms Team, it always response to the same result no matter which option i choose. Anyone got this issue?

On each turn, i get the QnaId and pass it into the default QnAMakerOptions

            var options = new QnAMakerOptions { Top = 1 };  
            if (turnContext.Activity.Value != null)  
            {  
                JObject o = JObject.Parse(turnContext.Activity.Value.ToString());  
                options.QnAId = o.Value<int?>("QnaId") ?? options.QnAId;  
            }  
            var qnaMaker = new QnAMaker(new QnAMakerEndpoint  
            {  
                KnowledgeBaseId = userProfile.selectedKB.ID,  
                EndpointKey = _configuration["QnAEndpointKey"],  
                Host = _configuration["QnAEndpointHostName"]  
            },  
            options,  
            httpClient);  


 

Answer 2

Hi @Prasad-MSFT
I'm in the same situation as @Sam Gooderham , using the composer rather than the SDK.
As a result the code from @Lee, Steven Hong Sing doesn't help.
It seems Teams doesn't recognise the Prompts: part of the QnA db.
Is this something to be raised with the BFC team on GitHub?
Regards

Answer 3

HI @Prasad-MSFT , i have the same problem with a bot built with the framework composer, everything works fine in webchat, but in MS Teams the prompts doesn't show!
Regards