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Users unable to access client's teams chat after lapsed trial of Teams.

IBN 4,421 Reputation points
Jul 15, 2022, 3:49 PM

Hello

Please i need your help on this issue.

The users are also unable to access the teams chat from another organization - We communicate with that organization using Teams since before we activated our Teams trial and all of our employees could access the other org's chat fine.

Now that we have activated and lapsed our trial, we can no longer do that. Instead we end up stuck in some weird sign-up and sometimes can work around it by directly linking to a message in Teams from the other organization (which allows us access again, but it's far from an elegant solution.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Dillon Silzer 57,581 Reputation points
    Jul 15, 2022, 4:26 PM

    If you are a Global Administrator in your tenant, I would recommend:

    • Submitting a ticket in the Office 365 Administrator Portal by click Help & Support (https://admin.microsoft.com/)
    • Describing your problem
    • If there isn't a fix in the "How can we help?" choose Contact support and wait for a Microsoft engineer to assist you.

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    If this helps please mark as correct answer.

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  2. Kael Yao-MSFT 37,671 Reputation points Microsoft Vendor
    Jul 18, 2022, 7:18 AM

    Hi @IBN

    Do you currently have an active Teams license for the affected users?
    And have you tried having the other organization removing and re-adding the users to the chat and sharing the chat history with them?


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