Phone Replaced - No Access for MFA - Locked out of Azure Portal

Jeffrey Barker 1 Reputation point

I recently replaced my mobile device and transferred the Authenticator accounts. I did not realize there were additional steps for adding the organizational QR code.

I have a small development Azure account and I am the only user. I previously had a break glass account that was removed.

Since I cannot access the portal, I can’t create a support ticket. Please let me know how I can regain access. I setup a phone number with my account, but in the authentication for MFA, the option for auth by phone is not there.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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3 answers

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  1. Dillon Silzer 46,036 Reputation points

    Hi @Jeffrey Barker

    You can try calling the Global Customer Service phone numbers at


    If this is helpful please accept answer.

  2. José María Carbonell de Sena 1 Reputation point

    You can try select other autentication Way by sending verification code. I asume you are unistalled the App and reinstaled again step by step.

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  3. Jeffrey Barker 1 Reputation point

    I was able to open a ticket by calling Office 365 Support (800) 865-9408:

    Thank you everyone for the help.

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