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Labels in Recordings

Labels allow users to add tags on Recordings that let you mark specific behaviors and characteristics. While viewing a recording, add a label within the inline player. This helps you organize and keep track of your recordings for later use.

You can find labels under Recordings -> More details -> Info.

Clarity labels.

Once you label the recordings, You can filter using Custom labels.

Custom labels filter.

Create a label

Labels are created in Recordings. You can add it through the More details section.

Note

  • You can create up to 1000 labels per project.
  • Once created, labels cannot be edited.
  1. Go to More details -> Info -> Labels. Go to labels.
  2. Enter a new label name and select Add label. Add a label.
  3. You can view the existing label names as you enter them. View existing labels.

Add an existing label to a recording

Important

You can only add 5 labels to a Recording. There's no such limit when you apply labels through filters.

  1. Go to More details -> Info -> Labels.

    Go to label section.

  2. Search for the label by entering the name and adding it to a recording.

    Select existing labels.

  3. The default labels are available in the drop-down list. They are:

    • Bug
    • Interesting
    • Successful conversion
    • Abandonment seen

    Default labels.

Filter by labels

  • You can filter based on labels in either Dashboard, or Recordings, or Heatmaps vertical.
  • The custom labels filter can be saved as a segment, shared, or downloaded similar to other filters.
  • Recordings / Heatmaps / Dashboard data are filtered to include the chosen labels based on the selected labels, as shown. Apply labels as filters.

Remove a label

Important

You can't delete a label. To remove a label from your project, go to each related recordings and remove it.

  1. Go to More details -> Info -> Labels. Go to label section.
  2. Select the X icon to remove a label for a recording from the applied labels. Remove label from applied labels.

Labels limitations

  • You can only create up to 1,000 labels per project.
  • You can only add five labels per recording.
  • The total number of characters allowed on each label is 50.
  • The labels can be retained for up to 90 days.

FAQ

For more answers, refer to Labels FAQ.

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