Next generation schedule board experience


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
End users by admins, makers, or analysts This feature is released. Apr 1, 2020 - -

Business value

The reimagined schedule board experience makes it faster and easier for dispatchers to manage scheduling and better ensure effective use of valuable resources.

Feature details

The schedule board is a powerful tool that provides centralized scheduling capabilities for dispatchers to schedule technicians. It is also used by other workstreams to plan work for various types of resources, such as sales reps and engineers. There is investment in the schedule board in every wave across critical tenets, including performance, scale, security, and user experience.

This is a completely new version of the schedule board, enhancing both the user experience and performance on the hourly view. The time it takes to create bookings, along with the initial schedule board load time, is measurably improved. The intraday scheduling experience is also simplified.

The 2020 release wave 1 preview will support drag-and-drop scheduling scenarios for individual requirements in the hourly view of the schedule board. It will be followed by regular updates with additional functionality throughout wave 1.

Next generation schedule board experience


This feature is available in Unified Interface only. A new solution will be installed for the new schedule board experience.

See also

Preview the new and improved schedule board in Dynamics 365 Field Service (docs)