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To work with service items, you must set up the following
You can set up groups of items that are related in terms of repair and maintenance. You can define default values for service items in a service item group, such as response time, contract discount percent, and service price group. For items in a service item group, you can select whether you want them to be automatically registered as service items when they are sold.
You assign service item groups to items on the Item card, and to service items on the Service Item card.
A service item can consist of several components, which can be replaced with spare parts when the item is serviced. These components are set up on the Service Item Component List page. Additionally, if you want to set up components for service items that are BOMs, you can copy the BOM items and create them as service item components.
Choose the icon, enter Service Items, and then choose the related link.
Open the service item for which you want to set up components from a BOM.
Choose the Components action. The Service Item Component List page opens.
Choose the Copy from BOM action.
If the item that the service item is linked to is a BOM, the components for all the items in the BOM are created automatically.
You can set up service shelves that identify where you store your service items. You assign service shelves to service items on the Service Order and Service Item Worksheet pages.
Events
Power BI DataViz World Championships
Feb 14, 4 PM - Mar 31, 4 PM
With 4 chances to enter, you could win a conference package and make it to the LIVE Grand Finale in Las Vegas
Learn moreTraining
Module
Set up Service Management in Dynamics 365 Business Central - Training
Learn how to set up Service Management in Dynamics 365 Business Central.
Certification
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate - Certifications
Demonstrate how to configure a Microsoft Dynamics 365 for Field Service implementation to maximize tools and features available while managing a mobile work force.