Channel setup prerequisites

This article presents an overview of channel setup prerequisites in Microsoft Dynamics 365 Commerce.

Before a Dynamics 365 Commerce channel can be created, several prerequisite tasks must be completed. The following lists of prerequisite tasks are organized by channel type.


Some documentation is still being written, and links will be updated as new content is published.


Global prerequisites required for all channel types

Retail channel prerequisites

Call Center channel prerequisites

Online channel prerequisites

Additional resources

Channels overview

Organizations and organizational hierarchies overview

Set up organization hierarchies

Create legal entities

Set up a retail channel

Set up an online channel