Return items across multiple customer orders and invoices

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This article explains functionality that enables returns across multiple customer orders and invoices in Microsoft Dynamics 365 Commerce.

You can make returns across multiple orders and invoices.

Configure Commerce to support returns across multiple customer order and invoices

1. Go to Commerce parameters > Customer orders.
2. Turn on the Enable returns for multiple orders parameter.

Process returns

After you turn on the parameter and synchronize the changes to the stores, the cashier in the store can select multiple sales orders for a customer for their return.

When the cashier selects the orders, a list of all the returnable products across all the invoices for the orders displays. The cashier can then select the products to return. The system creates a single return order for all the selected products.