Share via


Exchange Online Hybrid Free/Busy Diagnostic

The Exchange Online Hybrid Free/Busy Diagnostic package collects Windows PowerShell command results that Microsoft 365 technical support can use to troubleshoot free/busy issues in an Exchange hybrid deployment. The Support Diagnostics Platform (SDP) diagnostic tool uses this diagnostic package to collect relevant information. The SDP should be run on the hybrid server.

This article lists the information that may be collected when this diagnostic package is run.

Original KB number:   2957394

More information

Note

  • This diagnostic package is created specifically for customers who have a hybrid deployment of on-premises Exchange Server and Exchange Online.
  • You have to provide Global admin credentials for the Microsoft 365 organization with which you are setting up free/busy.
  • The SDP package asks you for the primary SMTP address of the on-premises users and the Microsoft 365 users whose free/busy data you want to pull.
Description File name
Get-FederatedOrganizationIdentifier cmdlet output O365_Get-FederatedOrganizationIdentifier.log
Get-FederationInformation cmdlet output for specified Domain. O365_Get-FederationInformation -DomainName <DomainName>.log
Get-OrganizationRelationship cmdlet output O365_Get-OrganizationRelationship.log
Get-SharingPolicy cmdlet output O365_Get-SharingPolicy.log
Description File name
AcceptedDomain cmdlet output <HYBRIDSERVERNAME>_AcceptedDomain_FL.txt
Get-ExchangeServer cmdlet output <HYBRIDSERVERNAME>_AllExchangeServers_FL.txt
Get-AutodiscoverVirtualDirectory cmdlet output <HYBRIDSERVERNAME>_AutodiscoverVirtualDirectory_FL.txt
Get-AvailabilityAddressSpace cmdlet output <HYBRIDSERVERNAME>_AvailabilityAddressSpace_FL.txt
Get-ClientAccessServer cmdlet output <HYBRIDSERVERNAME>_ClientAccessServer_FL.txt
Generic OS related output <HYBRIDSERVERNAME>_DiscoveryReport.xml
Application Event output in csv format <HYBRIDSERVERNAME>_evt_Application.csv
Application Event output in Evtx format <HYBRIDSERVERNAME>_evt_Application.evtx
Application Event output in txt format <HYBRIDSERVERNAME>_evt_Application.txt
System Event output in csv format <HYBRIDSERVERNAME>_evt_System.csv
System Event output in Evtx format <HYBRIDSERVERNAME>_evt_System.evtx
System Event output in txt format <HYBRIDSERVERNAME>_evt_System.txt
Get-ExchangeServer cmdlet output <HYBRIDSERVERNAME>_ExchangeServer_FL.txt
Get-FederatedOrganizationIdentifier cmdlet output <HYBRIDSERVERNAME>_FederatedOrganizationIdentifier_FL.txt
Get-FederationTrust cmdlet output <HYBRIDSERVERNAME>_FederationTrust_FL.txt
Get-FederationInformation cmdlet output <HYBRIDSERVERNAME>_Get-FederationInformation_<onmicrosoft.com domain name>
Get-Mailbox cmdlet output for On-Premise Mailbox <HYBRIDSERVERNAME>_OnPremiseMailbox_FL
Get-OrganizationRelationship cmdlet output <HYBRIDSERVERNAME>_OrganizationRelationship_FL
Get-RemoteDomain cmdlet output <HYBRIDSERVERNAME>_RemoteDomain_FL
Get-RemoteDomain cmdlet output <HYBRIDSERVERNAME>_SharingPolicy_FL
Test-FederationTrust cmdlet output <HYBRIDSERVERNAME>_Test-FederationTrust_<On Premise User>
Test-FederationTrustCertificate cmdlet output <HYBRIDSERVERNAME>_Test-FederationTrustCertificate_FL
Test-OrganizationRelationShip cmdlet output <HYBRIDSERVERNAME>_Test-OrganizationRelationShip_FL
Get-WebServicesVirtualDirectory cmdlet output <HYBRIDSERVERNAME>_WebServicesVirtualDirectory_FL
IIS log files W3SVC1LogFiles.cab
IIS log files W3SVC2LogFiles.cab
Description File name
Get-mailbox -arbitration cmdlet output <HYBRIDSERVERNAME>_Arbitration Mailbox_FL.TXT
Get-PublicFolderClientPermission cmdlet output <HYBRIDSERVERNAME>_NON_IPM_SUBTREE_SCHEDULE_FREE_BUSY_FIRST ORGANIZATION_EXTERNAL_FYDIBOHF25SPDLT.log_FL.TXT
Get-PublicFolder cmdlet output <HYBRIDSERVERNAME>_NON_IPM_SUBTREE_SCHEDULE_FREE BUSY.log_FL

References

For more information about Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, see Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform.