Phone numbers for Audio Conferencing in Skype for Business Online
Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams.
Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021.
For information about phone numbers in Microsoft Teams, see Phone numbers for Audio Conferencing in Microsoft Teams.
When you are setting up Audio Conferencing for Skype for Business, dial-in phone numbers are automatically assigned to your organization. You can see the phone numbers that are assigned to your audio conferencing bridge by going to the Skype for Business admin center > Audio conferencing > Microsoft bridge. See See a list of Audio Conferencing numbers.
There isn't a resource that contains a listing of all of the dial-in numbers for Audio Conferencing. If you want to see if there are dial-in phone numbers available in your area or country/region, use the Skype for Business admin center > Voice > Phone Numbers, click Add, and then click New Service Numbers. Use the lists for Country/Region, State/Region, and City to filter your search. Also, if you are looking for toll-free service numbers, select Toll-Free from the State/Region list.
Audio Conferencing coverage and pricing
For a complete list of all the countries/regions and cities where Audio Conferencing is available, see Countries and region availability for Audio Conferencing and Calling Plans. For more information, see audio conferencing.
Dial-in phone numbers in a meeting invite
When a Skype for Business Online user schedules a meeting in Outlook or Outlook Web App, the default audio conferencing number that is set for the user is included in the meeting invite. If you want to select a different default number for one or more users, you can change that by going to the Skype for Business admin center > Audio conferencing > Users. See Set the phone numbers included on invites.
Other dial-in numbers can be seen by clicking on Find a local number link in the meeting invite.
Dial-in phone numbers set on an audio conferencing bridge
There are two types of audio conferencing phone numbers that can be assigned to your conferencing bridge: Shared and Dedicated. Both types of these numbers can be used by any caller to join audio meetings that are being held in your organization.
Dedicated phone numbers are those phone numbers that are only available to users within your organization. You can change the languages that are used when someone calls in to one of these numbers.
Shared phone numbers are those phone numbers that can be shared with other Microsoft 365 or Office 365 accounts. You can't change the languages that are used when someone calls in to one of these numbers.
While the default audio conferencing number that is assigned to an organizer is only included in the meeting invite, a caller can use any of the phone numbers that are assigned to your conferencing bridge to join a meeting. The list of phone numbers that can be used to join a meeting is available using the Find a local number link that is included on every meeting invite.
Automatically assigned audio conferencing phone numbers
Shared audio conferencing phone numbers are automatically assigned to organizations when they're enabled for audio conferencing. When the phone numbers are assigned, a phone number is assigned as the default phone number of the conferencing bridge. The phone number assigned as the default number of the bridge will be one from the country/region of the organization.
The country or region location of your organization can be found by signing in to the Microsoft 365 admin center and looking under Organization Profile.
Due to limited availability of toll phone numbers in Venezuela, Indonesia, Vietnam, and United Arab Emirates (UAE), organizations from these countries/regions won't have an Audio Conferencing toll number automatically assigned to them. Toll-free numbers from these locations are available depending on available inventory.
Dedicated audio conferencing phone numbers are service numbers that you can get and then assign to your organization. Service numbers can be found by using the Skype for Business admin center. For details, see Getting service phone numbers.
To see a list of those countries/regions that have phone numbers automatically assigned to organizations, see Country and region availability for Audio Conferencing and Calling Plans.
What else should you know?
To see the list of supported languages for audio conferencing, see Audio Conferencing supported languages.
You can use the Get-CsOnlineDialInConferencingServiceNumber cmdlet to see the dedicated phone numbers for audio conferencing for you organization.
You can use the Get-CsOnlineDialInConferencingLanguagesSupported cmdlet to see the languages that can be set on a dedicated dial-in phone number.
You can set up to four languages for each audio conferencing phone number - one primary and three secondary. And you can also set languages on a dedicated audio conferencing phone number.
To set the dial-in phone number for a user, see Set the phone numbers included on invites.
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