Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,064 questions
4 answers
One of the answers was accepted by the question author.
How do I delete a work account from the authenticator?
Hi, I am trying to remove a work account from my android. It asks me to log in and I don't no longer work for the company. How do I remove the account from my phone? Thank you. 😊
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 86%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 63%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
0 answers
Phone crash without a MS Authenticator back-up.
My old mobile phone fried out and I didn’t not have a backup of my Authenticator app. Now every time I try to login to my account, it sends the code to my non-existent device. I haven’t been able to access my work email and Teams which has been…
asked 2024-07-18T00:08:50.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 82%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAR%3C/text%3E%3C/svg%3E)
Alex Riccardi
0
Reputation points
asked 2024-07-18T00:08:50.89+00:00
Alex Riccardi
0
Reputation points
0 answers
¿Cómo restaurar mi Microsoft Authenticator para que pueda ingresar a mis cuentas empresariales?
Les cuento que me robaron mi celular y computadora. En el celular tenÃa dado de alta la app de Microsoft Autheticator. Ahora que estoy tratando de ingresar a mi correo electrónico de la empresa, cuando yo soy el adminstrador me solicita el código que te…
asked 2024-07-17T23:56:01.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 7.000000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alejandro DÃaz Medina
0
Reputation points
asked 2024-07-17T23:56:01.2966667+00:00
Alejandro DÃaz Medina
0
Reputation points
1 answer
How do I register a new device as my only device for sign-in in the future on authenticator app?
I initially installed the authenticator app on my old device. Now I have changed my phone and I have installed the app on the new device. But all the codes are going to the old device. How do I remove the old and add new device?
asked 2024-07-17T14:24:50.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 11%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Parimala Putta
0
Reputation points
answered 2024-07-17T23:20:40.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
akinbade abiola
8,300
Reputation points
1 answer
I can't log in to Microsoft Azure with my company account, and the Authenticator can't get the Code.
Hello, I changed my phone and downloaded the Authenticator App again. When I logged in to my work account, it prompted me that I needed to obtain the Authenticator verification information, but my phone App could not receive it. Can you help us solve…
asked 2024-07-12T10:10:18.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 37%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Chen Bin
15
Reputation points
commented 2024-07-17T23:17:59.9233333+00:00
akinbade abiola
8,300
Reputation points
1 answer
Deleted Account on Authenticator
I erroneously deleted my Uber account from my Authenticator App and now I am unable to sign in. Please advise me on how I can recover my account.
asked 2024-07-17T19:48:13.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 35%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Eguono Sowho
0
Reputation points
answered 2024-07-17T23:16:12.7266667+00:00
akinbade abiola
8,300
Reputation points
1 answer
How can you access an email account when the Authenticator App isn't working?
Hi there, I've been using Microsoft Business 365 since 2022, I have the authenticator app, but I've recently forgotten my password. No matter what I do I can not change it because the app isn't showing me any codes or numbers. It just keeps spinning and…
asked 2024-07-17T18:28:43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 16%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWM%3C/text%3E%3C/svg%3E)
Whitestone Media Group
0
Reputation points
answered 2024-07-17T23:13:05.98+00:00
akinbade abiola
8,300
Reputation points
0 answers
Meus codigos do microsoft authenticator sumiram
Meus codigos de verificaçao de duas estapas simplesmente sumiram da minha conta, estou perdido
asked 2024-07-17T21:41:13.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 8%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIH%3C/text%3E%3C/svg%3E)
israel hespanhol
0
Reputation points
asked 2024-07-17T21:41:13.1966667+00:00
israel hespanhol
0
Reputation points
0 answers
I'm setting up Microsoft Defender Scanner to conduct authenticated scan, I need some help since I have some concerns
Hello respectable Microsoft Community, I'm working on a project to implement Microsoft Authenticated Scanner and scan Workstations that are part of a defined network scope, these workstation are part of our Azure AD / Entra ID implementation. I was told…
asked 2024-07-17T21:33:37.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 11%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
Jordy Evaristo Escalona Bryan
0
Reputation points
asked 2024-07-17T21:33:37.1866667+00:00
Jordy Evaristo Escalona Bryan
0
Reputation points
1 answer
Is it Possible to Restore Microsoft Authenticator Codes on Android
I've got Microsoft Authenticator on my phone and I'm trying to make sure that I'm able to backup my authenticator codes to a new device. I still have both devices, but I'm unable to move the codes from one to the other. I've followed the instructions…
asked 2024-07-12T22:01:10.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 23%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Ryan Janke
6
Reputation points
commented 2024-07-17T20:12:17.54+00:00
Ryan Janke
6
Reputation points
1 answer
I can no longer access my account because the Authenticator app ask to setup my account again.
I signed in to my school account yesterday for the first time. I had to download the authenticator app for it to sign in and I did so and it worked. today I had a problem signing in the school email on my mail application on my phone so I thought that by…
asked 2024-07-17T15:07:18.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 18%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
razan cheaib
0
Reputation points
answered 2024-07-17T19:15:06.6066667+00:00
Dillon Silzer
56,121
Reputation points
1 answer
Authenticator doesn't work as admin, impossible to contact support. Completely at loss
I am the Microsoft 356 Admin for my organization. Following an automatic removal of the Microsoft Authenticator app after removing a business account from my iPhone, the Authenicator app does not work anymore for the admin account. Since I (stupidly, I…
asked 2024-07-16T10:03:16.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 46%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Axel
20
Reputation points
commented 2024-07-17T17:30:53.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
VasimTamboli
4,780
Reputation points
1 answer
How do I disable backup in authenticator to remove an account on an iPhone?
I recently got a new phone and added my personal email address in efforts to backup my authenticator and I now need to remove it. When I try to remove the account I get a message to disable backup...how do I do that? I have turned off cloud back up in…
asked 2024-06-04T16:46:30.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 16%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETB%3C/text%3E%3C/svg%3E)
Tracey Brown
0
Reputation points
answered 2024-07-17T14:24:54.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 98%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER0%3C/text%3E%3C/svg%3E)
Rob113-0799
0
Reputation points
0 answers
Stuck in authenticator loop
I have two accounts that use the same email address. My work account uses both my employer's email domain: name@work.com and my client environment email address name@client.com. My personal account uses my employer's domain: name@work.com and there is no…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 79%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEF%3C/text%3E%3C/svg%3E)
0 answers
Lost access to Two-Factor Authentication as the only admin of an Microsoft 365 business account
Hello I have lost the 2FA device for the admin account of a Microsoft 365 business domain. The support phone robot is incapable of understanding me and will not transfer me to an actual person. Any other support channels require me to log in, which is…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 44%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
1 answer
not able to login to account as authenticator app deleted
I have format my mobile and took backup but backup was replaced and i lot my full backup now I'm not able to login to my some of the IDs I need to reset my MFA Imran@learndeendaily.com microsoft@learndeendaily.com appreciates, if you can reset MFA for…
asked 2024-07-17T10:25:28.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 50%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Misbah
0
Reputation points
answered 2024-07-17T12:05:06.9233333+00:00
Karelpelck
395
Reputation points
0 answers
I seem to have TWO two step factory authentication.
I currently have the Microsoft Authentication app setup which contains all my TOTP's. I noticed that on the Microsoft Authentication app, I have two different TOTP's for the same microsoft account(One is a 6 digit TOTP as usual, and the other is a 8…
asked 2024-07-17T11:54:04.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 69%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Joseph Bitar
0
Reputation points
asked 2024-07-17T11:54:04.85+00:00
Joseph Bitar
0
Reputation points
0 answers
Microsoft Authenticator shows different location without any flags in sign-in logs and audit reports
The user is experiencing unexpected location changes on their Microsoft Authenticator, and there are similar situations happening across the organization. However, no flags were detected in the sign-in or audit reports. This can be a Security issue but…
asked 2024-07-17T11:52:15.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 30%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
Nihal Reddy
0
Reputation points
asked 2024-07-17T11:52:15.6966667+00:00
Nihal Reddy
0
Reputation points
7 answers
How to remove an old account from authenticator app
How do I remove an old account from my authenticator app?
asked 2024-02-19T08:12:37.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 99%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sheila Semavor
10
Reputation points
commented 2024-07-17T10:39:19.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 42%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
balintn
11
Reputation points
0 answers
Inquiry on Alternative MFA Methods for Users Without Mobile Phone Access.
Hello, I am writing to inquire about alternative multi-factor authentication (MFA) methods for users who are unable to access their mobile phones in our work environment. Given the restrictions on mobile phone usage, it is critical to explore other…
asked 2024-07-17T10:16:31.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 75%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kevin Dule
40
Reputation points
asked 2024-07-17T10:16:31.0366667+00:00
Kevin Dule
40
Reputation points