What address to send defective part back to - Microsoft surface pen

Question

I put in a ticket about a surface pen not working. There repair order said to send it back to us within 30 days.

What address do i send this to? is there a packing slip for shipment? How do i send back? What courier? The repair order said no charge, but how am i to send back via mail with no charge?

Answer 1

They send you a return label, check your email and if you don't see one contact [https://support.microsoft.com/en-us/contactus/

Answer 2

To return a defective Microsoft Surface Pen, you need to start a service order on the Microsoft website.
Ensure your Surface device is registered to your Microsoft account. For more details, visit Manage devices used with your Microsoft account.

Visit account.microsoft.com/devices and sign in.

Select the device that needs service and then choose 'Start order'.

For 'Category', select 'Accessory'.

For 'Issue type', select your accessory (the Surface Pen in this case).

Fill in the necessary details and complete your service order​​.

The service order process will provide you with the shipping instructions and address. It appears that specific details about packing slips or courier options are not provided online, so these should be clarified during the service order process. If there are any concerns about shipping charges, it's advisable to contact Microsoft support directly for clarification.

Answer 3

Microsoft provides a shipping label or prepaid postage for returning the device at no charge to you. Here's what you can do: Check the repair order for any instructions regarding shipping. It may contain information about where to send the device and how to obtain a shipping label or prepaid postage. If there are no specific instructions provided, you can contact Microsoft Support for assistance. They should be able to provide you with the necessary details, including the shipping address and any shipping labels or prepaid postage required. Once you have the shipping label or prepaid postage, carefully package your Surface Pen to prevent any damage during transit. You may also want to include a note with your contact information and a brief description of the issue. Use a reliable courier service to send the package back to Microsoft. Follow the shipping instructions provided, and be sure to retain any tracking information for your records. If the repair order states that there will be no charge for the repair, Microsoft should cover the cost of shipping. However, if you encounter any issues or have concerns about shipping costs, don't hesitate to contact Microsoft Support for clarification.

Answer 4

To return your Surface Pen for repair, follow the instructions provided in the repair order. Look for a shipping label or prepaid postage for returning the device at no charge. If there are no instructions, contact Microsoft Support for assistance. Package the pen securely, use a reliable courier service, and retain tracking information. If the repair order states no charge, Microsoft should cover shipping costs. For further help, reach out to Microsoft Support.