What could be reason to fail the device enrollment to Intune via autopilot profile? Pease see below screenshots of failure on Apps level and its stuck/stopping on first and last stage of enrollment.

@Vinod Sur, Thanks for posting in Q&A. From the screen shots you provided, it seems the app assigned to user is failed to install during Autopilot enrollment. To troubleshoot such issue, you need to collect Windows Autopilot MDM logs and analysis the IntuneManagementExtension.log to find which app is failed to be installed. Here is a link with the steps to collect the log. https://www.youtube.com/watch?v=ry88Vur6dhE&list=PLyhj1WZ29G66l3H1lnkSkvsZE035kJujl&index=4 Note: non-microdot link, just for your reference. To analysis the IME log, here is a link for your reference: https://www.anoopcnair.com/intune-win32-app-troubleshooting/ Note: non-microdot link, just for your reference. After we find the failed app, we can firstly unassign it to the user group and see if the Autopilot enrollment can finished successfully. As the log analysis is a little complex, you can also consider open case to work on it: https://learn.microsoft.com/en-us/mem/get-support Hope the above information can help. If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

You could try to identify the root cause using my method of approach: https://www.linkedin.com/pulse/autopilot-troubleshooting-how-i-do-pavel-mirochnitchenko

What could be reason to fail the device enrollment to Intune via autopilot profile?

Accepted answer

Crystal-MSFT 49,191 Reputation points Microsoft Vendor

2023-06-15T02:08:02.3033333+00:00

@Vinod Sur, Thanks for posting in Q&A. From the screen shots you provided, it seems the app assigned to user is failed to install during Autopilot enrollment.

To troubleshoot such issue, you need to collect Windows Autopilot MDM logs and analysis the IntuneManagementExtension.log to find which app is failed to be installed. Here is a link with the steps to collect the log.

https://www.youtube.com/watch?v=ry88Vur6dhE&list=PLyhj1WZ29G66l3H1lnkSkvsZE035kJujl&index=4

Note: non-microdot link, just for your reference.

To analysis the IME log, here is a link for your reference:

https://www.anoopcnair.com/intune-win32-app-troubleshooting/

Note: non-microdot link, just for your reference.

After we find the failed app, we can firstly unassign it to the user group and see if the Autopilot enrollment can finished successfully.

As the log analysis is a little complex, you can also consider open case to work on it:

https://learn.microsoft.com/en-us/mem/get-support

Hope the above information can help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
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Vinod Survase 4,746 Reputation points

2023-06-15T06:46:48.75+00:00

Thanks @Crystal-MSFT

I will check these all links and work on this.

Vinod Survase 4,746 Reputation points

2023-06-15T10:55:12.2133333+00:00

@Crystal-MSFT @Rahul Jindal [MVP]

@Pavel yannara Mirochnitchenko

I have question about this ESP page

What would be impact if we select any apps that are causing issues while enrolling device in autopilot?

Also its confusing when we select any apps under it so what would would be impact and whether it will by pass that apps installation or not?

See below highlighted

Pavel yannara Mirochnitchenko 12,596 Reputation points MVP

2023-06-15T10:58:39.6466667+00:00

I would say that if you have a doubt that you have app XYZ that might causing issues, don't add it to this list of blocking device use. Add there only apps you are ensured they do install silently and don't require reboot.

Vinod Survase 4,746 Reputation points

2023-06-15T13:24:55.1133333+00:00

Thanks @Pavel yannara Mirochnitchenko

I will check that as well as i am not sure about which apps would install silently but as per autopilot logs I found Google Chrome is not installing and has error there so I thought I should block it and check the enrollment.

Pavel yannara Mirochnitchenko 12,596 Reputation points MVP

2023-06-15T13:54:53.9333333+00:00

In that case you should not add chrome here, you misunderstood the point. But chrome is no brainer to package, it shouldn't cause any issues.

Vinod Survase 4,746 Reputation points

2023-06-16T11:06:53.9266667+00:00

Thanks @Pavel yannara Mirochnitchenko for reply.

Yesterday I did remove chrome from this list and added other few apps and tried enrolling device to autopilot it worked but Google chrome also was installed on that device. So my understanding is it will first try to install the apps which are listed here in that list and after that it will check other apps as well outside the list and will install.

Let me if my understanding correct or not.
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What could be reason to fail the device enrollment to Intune via autopilot profile?

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