212 questions with Service Manager tags

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1 answer One of the answers was accepted by the question author.

Creating Runbooks

Hi Team, I have a requirement to create two runbooks in SCORCH (System Center Orchestrator) as follows. Whenever a new incident is created or any existing incident modified (based on the event) in SCSM, I have to fetch the information (Example:…

System Center Orchestrator
System Center Orchestrator
A family of System Center products that provide an automation platform for orchestrating and integrating both Microsoft and non-Microsoft IT tools.
218 questions
Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-04-23T07:24:24.377+00:00
jansi rani krishnan 601 Reputation points
commented 2021-10-25T10:15:50.657+00:00
Anna_Manzoni 1 Reputation point
1 answer One of the answers was accepted by the question author.

How to retrieve analyst comments from an incident using SCSM commands?

Hi Team, I am working on an integration project which requires me to retrieve Incident details using SMLets. I am successful in retrieving other incident details except Analyst comments. There are two relationship class available for ActionLog …

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-05-10T17:56:54.443+00:00
jansi rani krishnan 601 Reputation points
commented 2021-10-25T10:03:47.497+00:00
Anna_Manzoni 1 Reputation point
1 answer One of the answers was accepted by the question author.

System Manager - Configure analysis services for OLAP cubes error - PLEASE HELP :(

Hi guys, Banging my head against the wall here and driving myself crazy.. I am seeing the below error when getting to the configure Analysis Servicer for OLAP cubes section of the Data warehouse (Previously working but not working via system centre now…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
SQL Server
SQL Server
A family of Microsoft relational database management and analysis systems for e-commerce, line-of-business, and data warehousing solutions.
13,202 questions
SQL Server Analysis Services
SQL Server Analysis Services
A Microsoft online analytical data engine used in decision support and business analytics, providing the analytical data for business reports and client applications such as Power BI, Excel, Reporting Services reports, and other data visualization tools.
1,258 questions
asked 2021-10-11T16:56:06.537+00:00
Alfie Thomas 21 Reputation points
accepted 2021-10-15T07:15:06.643+00:00
Alfie Thomas 21 Reputation points
2 answers One of the answers was accepted by the question author.

SCSM 2019 - Workflow failure

I created a MP using Authoring Tool 2019. I built a custom workflow and saved it in this MP. I imported the MP into SCSM 2019 console. I then copied the workflow .dll into this location: 'C:\Program Files\Microsoft System Center\Service…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-10-07T14:59:24.057+00:00
Chris.Pierce 101 Reputation points
answered 2021-10-12T17:42:15.407+00:00
Chris.Pierce 101 Reputation points
1 answer

Reinstall DW in post updated environment

I reinstalled my DW where the SM management server is running with UR9. I followed this instruction till the first red paragraph. Before I go ahead I want to make things clear: I have to disable job shedule via Get-SCDWJob | foreach-object {…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-09-08T14:10:58.14+00:00
Artimes 346 Reputation points
commented 2021-10-11T14:54:38.69+00:00
Artimes 346 Reputation points
1 answer

Service Manager 2019 system center configuration management cube library failed

Hi, I've faced this problem on MPSync Job that system center configuration management cube getting deployment failed, Regards ,

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-04-06T09:34:00.657+00:00
Moumen Ali 6 Reputation points
answered 2021-10-07T18:25:35.157+00:00
Chris.Pierce 101 Reputation points
2 answers

SCSM 2019 XXXX Management Report Library failed to deploy

We have recently deployed SCSM 2019 and also applied to UR2, however we found that a lot of Management Report Library (see below) failed to deploy: Activity Management Report Library Service Management Report Library Release Management Report…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-05-13T02:32:17.323+00:00
Wyatt Wong 116 Reputation points
answered 2021-10-07T18:13:53.507+00:00
Chris.Pierce 101 Reputation points
1 answer

SCSM Workspace, how to make?

Hello everyone. Do anyone here have information on how to create a new workspace aka wonderbar All i am trying to do is create a new workspace called "Asset Management" and then be able to add folders and views as i see fit etc. I looked…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-10-06T11:51:31.343+00:00
Andrew Gledhill 1 Reputation point
commented 2021-10-06T13:39:18.58+00:00
Andrew Gledhill 1 Reputation point
3 answers One of the answers was accepted by the question author.

Is it possible to get the Template from which a CR was created?

Hi community, hi @Anonymous :-), is it possible to get the Template from which this CR was created? I have a customer with many templates. We are not sure which templates would be used anymore. So we want to create a script to show which…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-09-29T14:28:49.167+00:00
Stefan Horz 3,466 Reputation points
accepted 2021-09-30T19:48:33.14+00:00
Stefan Horz 3,466 Reputation points
1 answer

Need PowerShell help - Adding some additional data to one of the field in Incident form (SCSM)

Hi Team, I need some PowerShell help to add/append some additional information as below to the existing information in the "Description" field in the Manual Activity form (SCSM). Actually no unused fields like "Alternate Contact…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
Windows Server PowerShell
Windows Server PowerShell
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.PowerShell: A family of Microsoft task automation and configuration management frameworks consisting of a command-line shell and associated scripting language.
5,446 questions
asked 2021-08-17T15:43:27.977+00:00
jansi rani krishnan 601 Reputation points
commented 2021-09-22T16:12:34.65+00:00
Andreas Baumgarten 102.2K Reputation points MVP
1 answer

SCSM Authoring Tool - "Scanning new and updated MEF components"

I recently uninstalled SCSM Authoring Tool, and then reinstalled it. Now, when I open the Authoring Tool, a little pop-up window appears that says, "Scanning new and updated MEF components" but the green progress bar never advances; it just…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-09-16T15:38:59.643+00:00
Chris.Pierce 101 Reputation points
commented 2021-09-21T13:19:08.43+00:00
Chris.Pierce 101 Reputation points
1 answer One of the answers was accepted by the question author.

SCSM 2012 R2 - Restore DB to a new instance of SCSM (Same version, same patchlevel)

Hello We have an Issue with an custom wizard for OSDeploy and it is in an productive environment. We have an additional SCSM 2012 R2 server for development purposes but there we cannot replicate the error. Our version is: 7.5.3079.768 (2012 R2 CU14)…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-09-15T13:25:19.537+00:00
Charly Reber 21 Reputation points
accepted 2021-09-21T08:01:36.137+00:00
Charly Reber 21 Reputation points
1 answer

SCSM 2019 - Rebuilt DW management server - UR2 ?

We recently unregistered our DW management server from the SCSM 2019 management server, and then rebuilt the DW mgmt. server. This was done to try and correct issues where a handful of management packs would fail to sync with the DW mgmt. server after…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-09-09T11:52:05.42+00:00
Chris.Pierce 101 Reputation points
commented 2021-09-15T06:16:48.267+00:00
Artimes 346 Reputation points
0 answers

Restore encryption key for dataware house

After DW re-installation I tried to restore the encryption key as you can see in picture one. In the next step I choose the backup encryption key and click forward, then it appears a dialog where I asked for if I want to override the existing…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-09-15T05:31:30.367+00:00
Artimes 346 Reputation points
1 answer One of the answers was accepted by the question author.

Creating Ticket/Incidence automatically in System Center Service Manager from Email

Hi, We are using Service Manager 2016 in our environment.and is integrated successfully with Microsoft Application and ticket are automatically generated form these application. We have some custom application, which are to be integrated with…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-09-06T09:57:16.15+00:00
Asfand Yar 41 Reputation points
accepted 2021-09-14T10:14:25.137+00:00
Asfand Yar 41 Reputation points
0 answers

scsm2019 Reports that have been deleted are in the favorites area and crashing the console when I click on favorites

The console has been uninstalled and reinstalled. I have SCSM2019 with UR2. I have removed reports by deleting some MPs. No choice in removing those MPs. they were causing issues that stopped the datawarehouse from working properly so I cannot reinstall…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-09-10T13:38:53.253+00:00
Michael Hernandez 116 Reputation points
4 answers One of the answers was accepted by the question author.

Issue with creating SCCM Connector in SCSM 2019

Hello everyone, I'm struggling with creating connector in SCSM for SCCM. No matter how many things I tweak I get Error: "There was an error attempting to connect to SQL Server <servername>, database SMS_AD1 for user cmgcon. Please…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-09-06T14:23:25.683+00:00
Michal 196 Reputation points
accepted 2021-09-09T14:22:05.467+00:00
Michal 196 Reputation points
1 answer One of the answers was accepted by the question author.

SMCMDB Subscription Data Source Module

I'm seeing LOTS of these warnings in the event viewer on my SCSM 2019 management server: Event 33610, SMCMDB Subscription Data Source Module The database subscription query is longer than expected. Check the database or simplify the database…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-08-30T21:54:41.557+00:00
Chris.Pierce 101 Reputation points
commented 2021-09-09T12:09:20.397+00:00
Chris.Pierce 101 Reputation points
2 answers One of the answers was accepted by the question author.

how do you hide old user from the assigned to field in the ticket?

We have technicians that have left the company. Their user was part of of the Global Operators Group. My ldap query for AD connector is: …

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-08-31T14:53:01.037+00:00
Herculeon 66 Reputation points
accepted 2021-08-31T19:48:39.53+00:00
Herculeon 66 Reputation points
1 answer

Service Manager 2019 - Error when exporting management pack

This afternoon, when I tried to export a management pack from the SCSM 2019 console, I received the error below. I have exported MPs numerous times without any issue. The error talks about 'access denied' but I have full admin rights on the…

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
212 questions
asked 2021-08-24T21:34:18.117+00:00
Chris.Pierce 101 Reputation points
commented 2021-08-26T09:10:10.057+00:00
XinGuo-MSFT 15,781 Reputation points