Service Manager
A family of System Center products for managing incidents and problems.
215 questions
1 answer
ECL table is so huge SCSM 2012 R2 how to reduce it or purge data
ECL table is so huge SCSM 2012 R2 how to reduce it or purge data. This impacts SCSM 2012 R2 performance. I can see block process in SQL SP_WHO2 commnad. Please help
asked 2021-10-22T19:20:33.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 97%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Shumail Khalid
1
Reputation point
commented 2021-10-26T06:58:10.603+00:00
Andreas Baumgarten
104K
Reputation points MVP
1 answer
One of the answers was accepted by the question author.
Website bindings
Can someone explain to me what website binding (portal management) are and what it does? Thank you in andvance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 76%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
SCSM Tool
I need to speak with a customer service about SCSM
asked 2021-02-23T18:39:25.913+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 59%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Salah Gharsallah
1
Reputation point
answered 2021-10-25T11:57:02.59+00:00
SChalakov
10,371
Reputation points MVP
1 answer
One of the answers was accepted by the question author.
Creating Runbooks
Hi Team, I have a requirement to create two runbooks in SCORCH (System Center Orchestrator) as follows. Whenever a new incident is created or any existing incident modified (based on the event) in SCSM, I have to fetch the information (Example:…
asked 2021-04-23T07:24:24.377+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 31%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
jansi rani krishnan
601
Reputation points
commented 2021-10-25T10:15:50.657+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 31%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anna_Manzoni
1
Reputation point
1 answer
One of the answers was accepted by the question author.
How to retrieve analyst comments from an incident using SCSM commands?
Hi Team, I am working on an integration project which requires me to retrieve Incident details using SMLets. I am successful in retrieving other incident details except Analyst comments. There are two relationship class available for ActionLog …
asked 2021-05-10T17:56:54.443+00:00
jansi rani krishnan
601
Reputation points
commented 2021-10-25T10:03:47.497+00:00
Anna_Manzoni
1
Reputation point
1 answer
One of the answers was accepted by the question author.
System Manager - Configure analysis services for OLAP cubes error - PLEASE HELP :(
Hi guys, Banging my head against the wall here and driving myself crazy.. I am seeing the below error when getting to the configure Analysis Servicer for OLAP cubes section of the Data warehouse (Previously working but not working via system centre now…
asked 2021-10-11T16:56:06.537+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 95%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alfie Thomas
21
Reputation points
accepted 2021-10-15T07:15:06.643+00:00
Alfie Thomas
21
Reputation points
2 answers
One of the answers was accepted by the question author.
SCSM 2019 - Workflow failure
I created a MP using Authoring Tool 2019. I built a custom workflow and saved it in this MP. I imported the MP into SCSM 2019 console. I then copied the workflow .dll into this location: 'C:\Program Files\Microsoft System Center\Service…
asked 2021-10-07T14:59:24.057+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 0%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Chris.Pierce
101
Reputation points
answered 2021-10-12T17:42:15.407+00:00
Chris.Pierce
101
Reputation points
1 answer
Reinstall DW in post updated environment
I reinstalled my DW where the SM management server is running with UR9. I followed this instruction till the first red paragraph. Before I go ahead I want to make things clear: I have to disable job shedule via Get-SCDWJob | foreach-object {…
1 answer
Service Manager 2019 system center configuration management cube library failed
Hi, I've faced this problem on MPSync Job that system center configuration management cube getting deployment failed, Regards ,
asked 2021-04-06T09:34:00.657+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 87%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Moumen Ali
6
Reputation points
answered 2021-10-07T18:25:35.157+00:00
Chris.Pierce
101
Reputation points
2 answers
SCSM 2019 XXXX Management Report Library failed to deploy
We have recently deployed SCSM 2019 and also applied to UR2, however we found that a lot of Management Report Library (see below) failed to deploy: Activity Management Report Library Service Management Report Library Release Management Report…
asked 2021-05-13T02:32:17.323+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 69%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWW%3C/text%3E%3C/svg%3E)
Wyatt Wong
116
Reputation points
answered 2021-10-07T18:13:53.507+00:00
Chris.Pierce
101
Reputation points
1 answer
SCSM Workspace, how to make?
Hello everyone. Do anyone here have information on how to create a new workspace aka wonderbar All i am trying to do is create a new workspace called "Asset Management" and then be able to add folders and views as i see fit etc. I looked…
asked 2021-10-06T11:51:31.343+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 79%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Andrew Gledhill
1
Reputation point
commented 2021-10-06T13:39:18.58+00:00
Andrew Gledhill
1
Reputation point
3 answers
One of the answers was accepted by the question author.
Is it possible to get the Template from which a CR was created?
Hi community, hi @Anonymous :-), is it possible to get the Template from which this CR was created? I have a customer with many templates. We are not sure which templates would be used anymore. So we want to create a script to show which…
asked 2021-09-29T14:28:49.167+00:00
Stefan Horz
3,466
Reputation points
accepted 2021-09-30T19:48:33.14+00:00
Stefan Horz
3,466
Reputation points
1 answer
Need PowerShell help - Adding some additional data to one of the field in Incident form (SCSM)
Hi Team, I need some PowerShell help to add/append some additional information as below to the existing information in the "Description" field in the Manual Activity form (SCSM). Actually no unused fields like "Alternate Contact…
asked 2021-08-17T15:43:27.977+00:00
jansi rani krishnan
601
Reputation points
commented 2021-09-22T16:12:34.65+00:00
Andreas Baumgarten
104K
Reputation points MVP
1 answer
SCSM Authoring Tool - "Scanning new and updated MEF components"
I recently uninstalled SCSM Authoring Tool, and then reinstalled it. Now, when I open the Authoring Tool, a little pop-up window appears that says, "Scanning new and updated MEF components" but the green progress bar never advances; it just…
asked 2021-09-16T15:38:59.643+00:00
Chris.Pierce
101
Reputation points
commented 2021-09-21T13:19:08.43+00:00
Chris.Pierce
101
Reputation points
1 answer
One of the answers was accepted by the question author.
SCSM 2012 R2 - Restore DB to a new instance of SCSM (Same version, same patchlevel)
Hello We have an Issue with an custom wizard for OSDeploy and it is in an productive environment. We have an additional SCSM 2012 R2 server for development purposes but there we cannot replicate the error. Our version is: 7.5.3079.768 (2012 R2 CU14)…
asked 2021-09-15T13:25:19.537+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 54%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
Charly Reber
21
Reputation points
accepted 2021-09-21T08:01:36.137+00:00
Charly Reber
21
Reputation points
1 answer
SCSM 2019 - Rebuilt DW management server - UR2 ?
We recently unregistered our DW management server from the SCSM 2019 management server, and then rebuilt the DW mgmt. server. This was done to try and correct issues where a handful of management packs would fail to sync with the DW mgmt. server after…
asked 2021-09-09T11:52:05.42+00:00
Chris.Pierce
101
Reputation points
commented 2021-09-15T06:16:48.267+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 5%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Artimes
346
Reputation points
0 answers
Restore encryption key for dataware house
After DW re-installation I tried to restore the encryption key as you can see in picture one. In the next step I choose the backup encryption key and click forward, then it appears a dialog where I asked for if I want to override the existing…
1 answer
One of the answers was accepted by the question author.
Creating Ticket/Incidence automatically in System Center Service Manager from Email
Hi, We are using Service Manager 2016 in our environment.and is integrated successfully with Microsoft Application and ticket are automatically generated form these application. We have some custom application, which are to be integrated with…
asked 2021-09-06T09:57:16.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 75%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAY%3C/text%3E%3C/svg%3E)
Asfand Yar
41
Reputation points
accepted 2021-09-14T10:14:25.137+00:00
Asfand Yar
41
Reputation points
0 answers
scsm2019 Reports that have been deleted are in the favorites area and crashing the console when I click on favorites
The console has been uninstalled and reinstalled. I have SCSM2019 with UR2. I have removed reports by deleting some MPs. No choice in removing those MPs. they were causing issues that stopped the datawarehouse from working properly so I cannot reinstall…
asked 2021-09-10T13:38:53.253+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 44%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Michael Hernandez
116
Reputation points
asked 2021-09-10T13:38:53.253+00:00
Michael Hernandez
116
Reputation points
4 answers
One of the answers was accepted by the question author.
Issue with creating SCCM Connector in SCSM 2019
Hello everyone, I'm struggling with creating connector in SCSM for SCCM. No matter how many things I tweak I get Error: "There was an error attempting to connect to SQL Server <servername>, database SMS_AD1 for user cmgcon. Please…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 24%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)