444,004 questions with Microsoft 365 and Office-related tags

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3 answers

Immediate Cancellation and Refund Request – Microsoft 365 Business Standard

I am writing regarding my Microsoft 365 Business Standard subscription. My subscription status shows “Off,” but the recurring payment is still active and scheduled to renew on December 23, 2025. There is no option to cancel the subscription from my…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-12-03T05:47:16.6966667+00:00
Thảo Nguyễn 0 Reputation points
edited an answer 2025-12-05T04:17:53.9266667+00:00
Thảo Nguyễn 0 Reputation points
1 answer

I canceled my membership and I'm still getting charged . I login to my account and under subscriptions there are none listed.

I canceled my membership and there is a pending charge to my card on 12/4/2025 for $10.61. I logged into my account and went under subscriptions and there isn't anything listed.

Microsoft 365 and Office | Other
asked 2025-12-05T04:16:03.12+00:00
lisa 0 Reputation points
answered 2025-12-05T04:16:19.61+00:00
Q&A Assist
13 answers One of the answers was accepted by the question author.

Microsoft Planner's Notes cant be copy and paste anymore

Hi everyone, For Microsoft Planner, I noticed today that I’m no longer able to copy any text from the Notes section of a task. When I right-click, the copy and paste options still appear, but they don’t work. Is anyone else experiencing this issue? If…

Microsoft 365 and Office | Other
asked 2025-11-13T05:16:13.88+00:00
Roger Yii 190 Reputation points
accepted 2025-12-05T04:15:59.5266667+00:00
Roger Yii 190 Reputation points
1 answer

Cannot login to Microsoft 365 account due to error Mobile Number Bad reputation (Error Code: 399287)

Can anyone here help me with the error code 399287? I have just change into new phone but I forget to migrate data in Authenticator app, I can use my mobile number normally but Microsoft login page reject my number to get the OTP. I cannnot login to the…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-12-05T04:05:14.2966667+00:00
Nutthawut Tangudomsiri 0 Reputation points
answered 2025-12-05T04:06:22.67+00:00
Q&A Assist
3 answers One of the answers was accepted by the question author.

Error when trying to sign into Microsoft 365 on Word

I am using Sonoma 14.4.1 and Word 16.84. Whenever I try to sign into Microsoft 365 I get the following error: "An unknown error has occurred. The error code is: 0x0" I am unable to edit documents because I cannot sign in. Please help.

Microsoft 365 and Office | Word | For home | MacOS
asked 2025-12-04T20:49:55.5166667+00:00
Bina Dubno Shevin 0 Reputation points
answered 2025-12-05T04:05:18.51+00:00
Bob Jones AKA CyberTaz MVP 429.6K Reputation points
2 answers

How can I log on to my Microsoft office when an existing account is blocked? (Office for Mac)

I had a Microsoft office subscription and it expired. I don't remember my log in since it was from an old account. I bought a new subscription with my current email address, but my Office (word, excel, and powerpoint) won't let me log in with the new…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2025-12-01T00:46:48.3533333+00:00
Jennifer Omori 0 Reputation points
commented 2025-12-05T04:04:31.84+00:00
Austin-H 6,990 Reputation points Microsoft External Staff Moderator
4 answers

Saving Word Documents other than OneDrive

I can't save Word documents on my MAC to place other than OneDrive. I've searched Help but its instructions say to go to File, then Options to change. But I don't have the "Options' feature. Please help.

Microsoft 365 and Office | Word | For home | MacOS
asked 2025-12-04T22:16:43.42+00:00
Steve Del Papa 0 Reputation points
answered 2025-12-05T03:58:18.53+00:00
Bob Jones AKA CyberTaz MVP 429.6K Reputation points
3 answers

i cannot log in to my office work account, due to my autheticator phone is lost

hi, i cannot log in to my office work account, and i cannot acces to app autheticator due to my phone is lost.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-11-18T13:19:34.7533333+00:00
Denex Nego Enterprise 0 Reputation points
answered 2025-12-05T03:57:37.2466667+00:00
Denex Nego Enterprise 0 Reputation points
0 answers

Normal style updated automatically to Times New Roman

I have had two clients where this has happened with over the last month - using W365 (Word) and SharePoint on Windows 11 laptops. They have a document open and editing this, someone else opens the file and the text changes to Times New Roman. Neither…

Microsoft 365 and Office | Word | For business | Windows
asked 2025-12-05T03:56:31.5066667+00:00
LIG_AB 20 Reputation points
1 answer

Hyperlinks

Sheet 1 A1 is hyperlinked to sheet 2 D4, How the can i the return values from sheet 2 to sheet next to the Hyperlink. I need look up references in SO/PO column back to the sheet 1. Sheet 1 ![User's…

Microsoft 365 and Office | Excel | For business | Windows
asked 2025-12-03T14:35:02.06+00:00
Amon Phiri 0 Reputation points
commented 2025-12-05T03:52:52.3+00:00
Amon Phiri 0 Reputation points
2 answers

Old account won’t go away

I worked for a school district who use the authenticator app. Microsoft still continues to pull up that old account that I can no longer access. I work for a different school district. They also use Microsoft Office. I keep trying to sign into it, but it…

Microsoft 365 and Office | Install, redeem, activate | For business | Other
asked 2025-12-05T02:44:56.9766667+00:00
Jordon, Kimberly 0 Reputation points
edited the question 2025-12-05T03:42:46.68+00:00
Sophie N 7,935 Reputation points Microsoft External Staff Moderator
0 answers

JCB Microsoft

先日途中で切れてしまった！ 受付番号 <Mod mask PII> 7092xxxxxx 齋藤由美子 使用ID <Mod remove PII> <Mod remove PII> Mod moved from : Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-12-05T03:26:26.0933333+00:00
由美子 齋藤 0 Reputation points
edited the question 2025-12-05T03:36:50.8+00:00
simo-k 67,350 Reputation points Volunteer Moderator
2 answers

what do i do when microsoft office can't find the licenes for my microsoft excel

my microsoft excel does not want to open and it is tell me that the microsoft office failed to find my licence

Microsoft 365 and Office | Excel | For education | Windows
asked 2025-12-03T23:30:12.89+00:00
YUNG CJ 0 Reputation points
commented 2025-12-05T03:31:26.6433333+00:00
Jade Ng 6,060 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Limit API / Graph API access for certain user / roles in SharePoint Server On-Premise

I have a security report regarding SharePoint site user enumeration, and the recommendation is to limit access to the user information list by breaking inheritance and applying strict permission. Is there any way to limit users / roles for accessing API…

Microsoft 365 and Office | SharePoint Server | For business
asked 2025-12-03T09:57:38.98+00:00
Mohammad Malik Abdul Aziz 20 Reputation points
accepted 2025-12-05T03:31:12.82+00:00
Mohammad Malik Abdul Aziz 20 Reputation points
1 answer

My Personal Office 365 Account has been Locked by Microsoft

My personal Microsoft account has been locked after more than 20 years of use. The recent update on my appeal states that the account violated the policy of use stated here - https://www.microsoft.com/en-au/DigitalSafety/policies As indicated on the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-10-27T01:27:56.1733333+00:00
Nik P 0 Reputation points
edited a comment 2025-12-05T03:29:05.9766667+00:00
Nik P 0 Reputation points
1 answer

Request to Remove Duplicate OneDrive Subscription

Dear Microsoft Support, I would like to report an issue with my Microsoft account. I currently have two active subscriptions: Microsoft 365 Personal / Basic A separate OneDrive subscription This situation causes me to be charged twice for storage,…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2025-12-05T02:53:37.94+00:00
grandy wungo 0 Reputation points
answered 2025-12-05T03:28:59.1833333+00:00
EmilyS726 184K Reputation points Independent Advisor
1 answer

Unable to purchase 'Planner & Project Plan 3' free trial license for personal tenant

Hi, Unable to purchase 'Planner & Project Plan 3' free trial license for personal tenant. Error after providing the Credit Card details and personal information: "Remove from your cart to complete this purchase. isn't compatible with a product…

Microsoft 365 and Office | Project | Other | Other
Microsoft 365 and Office | Project | Other | Other
Microsoft project management software used to plan, manage, and communicate a project schedule and other information among workgroup members, project managers, and other stakeholders.
116 questions
asked 2025-12-04T18:34:09.89+00:00
Varghese, Ajith (Cognizant) 0 Reputation points
commented 2025-12-05T03:28:09.9966667+00:00
Varghese, Ajith (Cognizant) 0 Reputation points
2 answers

Previously purchased 2021 office license through Amazon. Trying to get refund or update from Microsoft

My company recently purchased 4 Volume Microsoft Office 2021 license from Amazon. We no longer need/use Office 2021 so we are attempting to either get a refund or upgrade this license to Office 2024. However, Amazon is saying we need to go through…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2025-12-04T20:54:03.93+00:00
Tfc 9351f 0 Reputation points
edited an answer 2025-12-05T03:28:02.5133333+00:00
Vivian-HT 8,605 Reputation points Microsoft External Staff Moderator
5 answers

Word has placed blocks of text into anchored frames. How do I remove them?

In my document, Word has placed blocks of text into anchored frames. Previous versions did not have this. How do I remove them?

Microsoft 365 and Office | Word | For business | Windows
asked 2025-12-02T18:24:25.08+00:00
Dave Coffelt 0 Reputation points
commented 2025-12-05T03:26:39.2166667+00:00
Jade Ng 6,060 Reputation points Microsoft External Staff Moderator
2 answers

I’m not sure if this is where to ask this question. I want to remove documents and photos off of Microsoft 365 personal to my iCloud account. I have an iPhone, but I don’t know how to do this please help.

I’m not sure if this is where to ask this question. I want to remove documents and photos off of Microsoft 365 personal to my iCloud account. I have an iPhone, but I don’t know how to do this please help.

Microsoft 365 and Office | Subscription, account, billing | For home | iOS
asked 2025-12-05T02:53:01.7166667+00:00
Nissa Hines 0 Reputation points
answered 2025-12-05T03:26:29.5566667+00:00
EmilyS726 184K Reputation points Independent Advisor