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Empower your agents to work smarter and faster with a modern, interactive experience tailored to their role.
The Customer Service Hub is a focused, interactive interface, designed to simplify your day-to-day case and knowledge management activities. It shows you all your vital information in one place, and lets you focus on the key activities that require your attention.
Customer Service Hub is based on the Unified Interface framework. Some of the key highlights are:
Watch this video to learn more about the Customer Service Hub:
The Customer Service Hub app is available to use on a desktop browser and on a mobile device for managing knowledge articles and case management.
To learn how to install and use the Customer Service Hub app on a mobile device, see Install and use the Customer Service Hub app on your mobile device.
Learn the basics of the Customer Service Hub
Track your cases efficiently and act on them quickly
Use SLA on the Customers Service Hub records
Reduce call handling times with knowledge articles
Use interactive dashboards to effectively manage service cases
Microsoft is committed to making technology accessible to all and ensuring that its products and services are designed for everyone. Go to the Trust Center to learn about our industry-leading accessibility standards.
General Data Protection Regulation (GDPR) is a major step forward for clarifying and enabling individual privacy rights. Go to the Trust Center to find resources to help you manage cloud data security and compliance for your organization.
Customer Service Hub advocates inclusive design and accessible content. The app is designed around accessibility so that all users can be effortlessly productive.
Refer below to know how the Customer Service Hub app complies with accessibility and privacy guidelines:
Overview of Customer Service and Customer Service Hub
Upgrade to the Customer Service Hub
Events
Mar 31, 11 PM - Apr 2, 11 PM
The ultimate Microsoft Fabric, Power BI, SQL, and AI community-led event. March 31 to April 2, 2025.
Register todayTraining
Learning path
Work with cases in Dynamics 365 Customer Service - Training
This learning path focuses on Case Management capabilities of Dynamics 365 Customer Service including options for creating cases, managing the case resolution process, working with case hierarchies and merging similar cases. Queues can be used to maintain and manage case workloads for customer service agents.
Certification
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications
Improve business processes for customer service functions, such as automatic case creation and queue management with Microsoft Dynamics 365 Customer Service.