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Important
This content is archived and is not being updated. For the latest documentation, go to Welcome to Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Oct 31, 2023 |
Business value
Agents who spend more time serving customers on chat and digital messaging need a conversation-centric experience to focus on active conversations. This feature allows agents to personalize the size of the conversation control when using Customer Service workspace.
Feature details
Agents can view the communication panel in the Customer Service workspace app only when they accept an incoming conversation from a customer. With this enhancement, agents interacting with customers through the communication panel will be able to set the size of the conversation control according to their preference.