Resize communication panel for channels

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Oct 31, 2023

Business value

Agents who spend more time serving customers on chat and digital messaging need a conversation-centric experience to focus on active conversations. This feature allows agents to personalize the size of the conversation control when using Customer Service workspace.

Feature details

Agents can view the communication panel in the Customer Service workspace app only when they accept an incoming conversation from a customer. With this enhancement, agents interacting with customers through the communication panel will be able to set the size of the conversation control according to their preference.

See also

View the communication panel for conversations (docs)