Resize communication panel for channels
Important
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| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Oct 31, 2023 |
Business value
Agents who spend more time serving customers on chat and digital messaging need a conversation-centric experience to focus on active conversations. This feature allows agents to personalize the size of the conversation control when using Customer Service workspace.
Feature details
Agents can view the communication panel in the Customer Service workspace app only when they accept an incoming conversation from a customer. With this enhancement, agents interacting with customers through the communication panel will be able to set the size of the conversation control according to their preference.