Allow customers to consent to Microsoft Support accessing their data

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Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview General availability
Users by admins, makers, or analysts - May 2024

Business value

Customers can fulfill their data privacy requirements and get support from Microsoft in a way that ensures their explicit consent.

Feature details

In the Power Platform admin center, administrators can create lockbox policies that apply to Power Platform and Dynamics 365 environments so that our customers can review and approve or reject access requests from Microsoft engineers in response to a customer-initiated support ticket, or a problem identified by Microsoft. With 2024 release wave 1, lockbox policies in the Power Platform admin center now apply to Business Central environments as well.

Customers can choose to enable lockbox on their Microsoft Entra tenant to:

  • Increase security and privacy of their data in the cloud.
  • Have more visibility and control over who accesses their data and for which purposes.
  • Comply with regulatory or organizational requirements for data access governance.