Get assistance with AI-powered work order recaps
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Aug 9, 2023 |
- | Dec 2024 |
Business value
AI-powered work order recaps help service managers quickly access a summary of the work order and its related data, boosting efficiency and improving customer satisfaction.
Feature details
Work order recaps highlight important information about a work order such as notes, products, services, tasks, activities, and more to help users catch up without having to dig through all the information in a work order. At any point, a user can ask Copilot in Field Service to generate a recap and avoid clicking through the user interface to get caught up.
Geographic areas
This feature will be released into the following Microsoft Azure geographic areas:
- Germany
- Norway
- Singapore
- South Africa
- Switzerland
- United Arab Emirates
- US GCC
- US GCC High
- United States
- Europe
- Asia Pacific
- United Kingdom
- Australia
- Brazil
- Canada
- India
- Japan
- France
- Korea