Enhanced user experience with Unified Interface for model-driven apps

Unified Interface for model-driven apps provides a consistent and accessible user experience across devices—whether on a desktop, laptop, tablet, or phone. The apps scale by reflowing the components on the screen. The responsive design adapts to your environment based on screen size, so the more available space that you have, the more information can be displayed.

Unified Interface adapts to the screen.

For an overview of Unified Interface in model-driven apps, watch this video: Introduction to Unified Interface


Unified Interface is designed for a modern reflow experience.

For forms, there are pixel breakpoints that cause information on a form to move on the screen based on the space available for the form to display in. This happens when the display space available to the form decreases. For example, if you resize the window that your app is in and decrease the width of the window it will decrease the space available for the form to display in. When the width decreases past certain breakpoints, information that would be hidden will move below where it used to be so that it is either visible or you can vertically scroll down to see it.

When columns in a form section reflows from multiple columns to one column, it reflows from left to right (in left-to-right languages). When a control spans at least two columns in a section, then it reflows from top to bottom. The difference in behavior is so that tab navigation order is kept after reflow.

In example below, each number corresponds to a control.

Reflow experience from left to right: When multiple columns reflow to one column Reflow experience from top to bottom: When a control spans at least two columns in a section (notice control #5 spans across)
Reflow experience from multiple columns to one column Reflow experience when control spans at least two columns in a section

The menu options let you swiftly navigate the different apps in the system. They provide quick access to recently viewed rows and pinned favorites.

Navigation controls showing expanded view.


  1. Click to change app: Select the current app name to change a differ app.
  2. Collapse/expand button: Select this to collapse the navigator to allow more room for the main part of the page. If the navigator is already collapsed, select this button to expand it again.
  3. Recent rows: Expand this entry to view a list of rows you were recently using. Select a row here to open it. Select the push-pin icon next to a row listed here to add it to your favorites (pinned rows).
  4. Favorite rows: Expand this entry to view and open your favorite (pinned) rows. Use the Recent rows list to add rows here. Select the remove-pin icon next to a row listed here to remove it from this list.
  5. Page navigation: This area lists each entity and dashboard page available for the current work area. Select any entry here to open the named dashboard or list view for that entity.

For more information, see Basic navigation in a model-driven app.

Dashboards and charts

You can access all the system and user dashboards from within your Unified Interface apps. The interactive dashboards are now available for all row types with richer interactive dashboard capabilities. For more information, see Track your progress with dashboards and charts.

Timeline control

The timeline view helps you collaborate with your team by tracking customer communication in a row on a single page in an easy-to-read view. You can see everything from posts and voice attachments, to emails and notes. It provides a quick way to see the entire communication thread. For more information, see Add an appointment, email, phone call, notes or task activity to the timeline.

Business process

The business process flow has been improved by the docking mechanism. You can dock the business process stage on your screen to help you stay focused on the task at hand in your business process flow. This is especially useful when the stage of the process has complex steps to complete. For more information, see Work with business processes.


The improved accessibility experience lets you use screen readers to translate on-screen information into audible sound and print to a Braille reader so that more people can use the app. For more information, see Use a screen reader.

Create a Unified Interface app

If you have requirements to create your own experience on Unified Interface, you can create a model-driven app using the app designer. See Overview of building model-driven apps.

Create new Unified Interface app.

Unified Interface Community

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