Enable real-time order status communications to your e-commerce site
Important
This content is archived and is not being updated. For the latest documentation, go to Intelligent Order Management overview. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
Important
Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Apr 29, 2022 |
To be announced |
Business value
Build trust with your consumers by providing them with real-time communications on their order and the order delivery status.
Feature details
Consumers expect close to real-time status on their purchases and order deliveries. Dynamics 365 Intelligent Order Management can help you meet consumer expectations by delivering order updates to your customers by using various communication methods. With communications relating to events including order confirmation, delayed deliveries, and order return status, you can now keep your customers up to date on their order, thereby avoiding unnecessary customer service calls and building customer loyalty.
