User-initiated feedback in product
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Jan 31, 2022 |
Apr 4, 2022 |
Business value
Getting rich customer feedback is critical to driving product improvement. Users can share feedback directly from the product, whenever they want to, by leveraging the new user-initiated feedback feature.
Feature details
This feature is visible to everyone using these out-of-the-box app modules in Customer Service:
- Customer Service workspace.
- Customer Service Hub.
- Customer Service admin center.
This feature will be available in April for the out-of-the-box Customer Service Team Member app module.
The share feedback icon is located in the ribbon, as shown in the image:
You can now share what you like or don't like, make suggestions, or report a bug:
