Create work orders in Outlook using AI


This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Aug 9, 2023 - Nov 15, 2023

Business value

Work order creation can be a lengthy process with many required fields. A copilot helps fill in work order information to save service managers time and effort.

Feature details

Frontline workers and managers can create, view, and manage work orders within Microsoft 365 applications, including Microsoft Outlook by harnessing the power of generative AI to deliver accelerated work order creation.

Create work order with AI in Outlook.

With this feature, you can accelerate the work order creation with Copilot in Outlook. The AI-based copilot can assist with extracting relevant details from emails and filling in data to the work order form based on the text in the email thread.

Outlook Add-in with Field Service work order management.

Geographic areas

This feature will be released into the following Microsoft Azure geographic areas:

  • Germany
  • Norway
  • Singapore
  • South Africa
  • Switzerland
  • United Arab Emirates
  • United States
  • Europe
  • Asia Pacific
  • United Kingdom
  • Australia
  • Canada
  • India
  • Japan
  • France
  • Korea

See also

Field Service Outlook Add-in with Copilot for the Frontline Manager (docs)