Support Options

Technical Support, March 2018 and beyond

Starting in March 2018, Microsoft provides technical support to licensed companies by answering questions sent by email to AskDRM@microsoft.com.

Note

The Collaborate Portal and Connect Portal are retired.

Licensing Operations

Microsoft provides legal agreement administration and support for the following:

• Licensing and Downloading the PlayReady Device Porting Kit and the PlayReady Server SDK
• PlayReady Licensing Agreement(s) management
• PlayReady Certificate and Deliverables (PK and SDK) fulfillment
• PlayReady royalty reporting and invoicing support

through:

• the IPLA Portal: https://aka.ms/IPLA
• Email to: ipla@microsoft.com

Business Discussions

All conversations regarding business inquiries about PlayReady should be emailed in English to playready@microsoft.com.