Service Manager
A family of System Center products for managing incidents and problems.
215 questions
2 answers
Service Manager 2019 self service portal request creation Failed
Hi, Iget this error "Request creation failed " when I submit a generic request from portal"and the incident is open in console ,I use accounts under Enduser role ,admin role and run as account like workflow. FYI ,I use system center 2019…
asked 2021-03-21T08:58:34.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 87%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Moumen Ali
6
Reputation points
answered 2022-02-02T15:55:03.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 56.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Charles H. Perkins
1
Reputation point
2 answers
SCSM Data warehouse activation
Dears, Could you help me with how to upgrade the SCSM data warehouse to a licensed edition (activate it)?
asked 2022-01-16T08:29:26.343+00:00
Heba Wagih
116
Reputation points
commented 2022-02-02T09:39:36.55+00:00
Andreas Baumgarten
104K
Reputation points MVP
0 answers
SLA Clock Doesn't Stop on Cancelled SR
Our SLA clock doesn't stop when an Service Request is Cancelled or Failed. I thought this was working correctly previously. I have modified the MP so that the clock will pause when the SR goes On Hold. Since then, at least, Cancelled and Failed don't…
asked 2022-02-01T21:22:37.837+00:00
Charles H. Perkins
1
Reputation point
asked 2022-02-01T21:22:37.837+00:00
Charles H. Perkins
1
Reputation point
0 answers
DPM 2012R2 - Two DPM-servers with one DPM-agent only for File Restore
Hello! Can I use SetDpmServer.exe to connect DPM Agent on file server to Two DPM-servers without protection on both - only for file restore from any of DPM Servers? Thanks!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 62%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
1 answer
Presence in Service Manager Using Teams
Is user presence in Service Manager supported with Teams and not the Skype client. Is so what needs to be configured for this to work. If not is it planned for System Center 2022?
asked 2022-01-13T16:04:15.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 2%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Harold Harris
21
Reputation points
answered 2022-01-14T02:50:48.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXM%3C/text%3E%3C/svg%3E)
XinGuo-MSFT
16,246
Reputation points
3 answers
SCSM Review Activity Comments
We have a user who approved a Review Activity through email and the user used a smiley face when they approved. The SQL DBs did not like the smiley face and we keep having warnings on the server because of this. I found the basemanagedentityid for the…
asked 2021-12-21T21:21:28.613+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 84%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZF%3C/text%3E%3C/svg%3E)
Zach Flesher
1
Reputation point
commented 2021-12-27T20:24:42.85+00:00
Andreas Baumgarten
104K
Reputation points MVP
1 answer
SCSM e-mail notification template issue
Hi all! Im trying to create SCSM email notification template which will be used to send a notification to the affected user when analyst place his comment. The problem is - Ticket may have a few analyst comments. If so - notification wil be like: …
asked 2021-12-14T07:19:46.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 24%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Taras Kirillov
1
Reputation point
answered 2021-12-17T07:23:44.817+00:00
XinGuo-MSFT
16,246
Reputation points
3 answers
Rebuilding SCSM Data Warehouse
Hi, I need to rebuild SCSM Data Warehouse and I am looking for some detailed steps. I know I have asked this question in the past : scsm-data-warehouse-rebuild and was answered with the steps as below: • Unregister the SCSM DW in the SCSM…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 33%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
0 answers
View the manger of the manger
I would like to know how to retrieve all the manager of the managers above of any employee until it reaches the CEO when I enter any empno using function ?? and I want calling inside the code I used this code create or replace function F_e (E…
asked 2021-12-13T09:54:05.603+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 4%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
alaa ayoub
1
Reputation point
asked 2021-12-13T09:54:05.603+00:00
alaa ayoub
1
Reputation point
0 answers
ETL Module Execution failed, cannot insert duplicate key row in object
The following error message occurs in my Operations Manager event-log after following the instruction for reimport previously removed mp: ETL Module Execution failed: ETL process type: Load Batch ID: 652958 Module name:…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 5%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Beta API for Intune Data Warehouse
We are trying to report on applicationInventories in PowerBI using the OData feed from our tenant. However, we have to use the Beta API to connect to this table. When I make a connection, it works for many hours downloading data, and then it fails…
asked 2021-11-23T04:30:04.637+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 45%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ron Harper
1
Reputation point
answered 2021-12-08T00:33:49.513+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 31%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Ehren (MSFT)
1,781
Reputation points Microsoft Employee
2 answers
One of the answers was accepted by the question author.
Upgrade SCSM 2016 to SCSM 2019 with OS upgrade
We have a single server with SCSM 2016 running on Windows Server 2012R2. We are not using the DW. We wan't to upgrade to SCSM 2019, but to do that you need to be on at least Windows Server 2016. We are thinking of this scenario: Install a new…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 57.00000000000001%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
Table-Valued Parameters replacement in azure sql data warehouse
Hi team, We are migrating data from Sql server to Azure data warehouse. We have stored procedures in Sql server which accepts table-valued parameters. But Azure data warehouse doesn't support to create the table-valued parameters. May I know if we…
asked 2021-11-24T08:33:09.347+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 20%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)
Ping Li
1
Reputation point Microsoft Employee
commented 2021-12-01T13:03:11.717+00:00
PRADEEPCHEEKATLA-MSFT
85,586
Reputation points Microsoft Employee
1 answer
Some of the Service Manager Data Warehouse synchronization jobs can't get Associated
Hello, I have a problem with some of the scsm data warehouse synchronization jobs: They are changing their state from Imported to Pending Association and vise versa so I think they are not stuck, i just can't get them associated. It's…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 24%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
0 answers
add a new data grid view
hello everyone i'm creating a program contains a lot of tab controls and each one of them has tab pages.....and I've create an Add button to add tab page....my problem is how to make an Add button which has the ability to add tab page with new data…
asked 2021-11-24T13:39:59.163+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 46%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDZ%3C/text%3E%3C/svg%3E)
Djamel ZEKRAOUI
1
Reputation point
asked 2021-11-24T13:39:59.163+00:00
Djamel ZEKRAOUI
1
Reputation point
1 answer
One of the answers was accepted by the question author.
Problem with registering SCSM Data Warehouse
Hello, I have situation where there was SCSM installed but without Data Warehouse. Recently I installed Data Warehouse but I can't register it with SCSM. I tried in console - during initial connection everything went ok, I selected account with correct…
0 answers
Remove Network Authentication for Windows Virtual Service Accounts
Hi, We have created a Windows service and we are using the virtual service account (https://learn.microsoft.com/en-us/windows/security/identity-protection/access-control/service-accounts#bkmk-virtualserviceaccounts) to run the service. From the…
asked 2021-11-19T09:10:24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 12%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
gabriel sztejnworcel
31
Reputation points
asked 2021-11-19T09:10:24+00:00
gabriel sztejnworcel
31
Reputation points
1 answer
One of the answers was accepted by the question author.
[BUG] Azure Portal - UI Deployment refresh button
Hi all, I have automatic deployments for all of my clients. Deployments themselves are perfectly working however, there's a UI bug on the Azure portal itself. Looking at the deployment tab on your resource group you'll find that there's a…
asked 2021-11-12T15:41:30.67+00:00
Siebe Verschaeve
241
Reputation points
commented 2021-11-18T08:07:03.827+00:00
XinGuo-MSFT
16,246
Reputation points
1 answer
Bitlocked drive issue
I have a 1 TB HDD Hard disk, i applied Bit locker using AES 128 bit algorithm on it, then it was working fine and the encryption completed at this time, after some days, i copied some data to the hard disk but ejected it before the encryption of new…
asked 2021-11-13T15:50:33.623+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 7.000000000000001%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
mohamed atef
1
Reputation point
commented 2021-11-15T09:23:17.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 77%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MTG
1,201
Reputation points
1 answer
One of the answers was accepted by the question author.
What Table associates the Manual Activities to Service Requests?
I am trying to build a custom report, but i cannot seem to find a way to tie the dbo.ActivityDimvw to the dbo.ServiceRequestDimvw. I tried a join on the column EntityDimKey and that did not work. I tried looking BaseManagedEntityId and that did not…
asked 2021-10-28T16:01:34.413+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 44%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Michael Hernandez
116
Reputation points
commented 2021-10-28T21:17:38.613+00:00
Michael Hernandez
116
Reputation points