msdyn_ocliveworkitemcharacteristic Entity Reference
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Characteristic associated to Omnichannel conversation
Added by: Omnichannel - Skill Based Routing Solution
Message | Web API Operation | SDK Assembly |
---|---|---|
Assign | PATCH [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics(msdyn_ocliveworkitemcharacteristicid) Update ownerid property. |
AssignRequest |
Create | POST [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics See Create |
CreateRequest or Create |
Delete | DELETE [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics(msdyn_ocliveworkitemcharacteristicid) See Delete |
DeleteRequest or Delete |
GrantAccess | GrantAccess Action | GrantAccessRequest |
IsValidStateTransition | IsValidStateTransition Function | IsValidStateTransitionRequest |
ModifyAccess | ModifyAccess Action | ModifyAccessRequest |
Retrieve | GET [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics(msdyn_ocliveworkitemcharacteristicid) See Retrieve |
RetrieveRequest or Retrieve |
RetrieveMultiple | GET [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics See Query Data |
RetrieveMultipleRequest or RetrieveMultiple |
RetrievePrincipalAccess | RetrievePrincipalAccess Function | RetrievePrincipalAccessRequest |
RetrieveSharedPrincipalsAndAccess | RetrieveSharedPrincipalsAndAccess Function | RetrieveSharedPrincipalsAndAccessRequest |
RevokeAccess | RevokeAccess Action | RevokeAccessRequest |
SetState | PATCH [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics(msdyn_ocliveworkitemcharacteristicid) Update statecode and statuscode properties. |
SetStateRequest |
Update | PATCH [org URI]/api/data/v9.1/msdyn_ocliveworkitemcharacteristics(msdyn_ocliveworkitemcharacteristicid) See Update |
UpdateRequest or Update |
Property | Value |
---|---|
CollectionSchemaName | msdyn_ocliveworkitemcharacteristics |
DisplayCollectionName | Conversation Characteristics |
DisplayName | Conversation Characteristic |
EntitySetName | msdyn_ocliveworkitemcharacteristics |
IsBPFEntity | False |
LogicalCollectionName | msdyn_ocliveworkitemcharacteristics |
LogicalName | msdyn_ocliveworkitemcharacteristic |
OwnershipType | UserOwned |
PrimaryIdAttribute | msdyn_ocliveworkitemcharacteristicid |
PrimaryNameAttribute | msdyn_name |
SchemaName | msdyn_ocliveworkitemcharacteristic |
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ImportSequenceNumber
- msdyn_characteristic
- msdyn_characteristicsource
- msdyn_confidence
- msdyn_createdon
- msdyn_mlmodelid
- msdyn_modifiedon
- msdyn_name
- msdyn_ocliveworkitemcharacteristicId
- msdyn_ocliveworkitemid
- msdyn_ratingvalue
- msdyn_skilladdedby
- msdyn_status
- OverriddenCreatedOn
- OwnerId
- OwnerIdType
- statecode
- statuscode
- TimeZoneRuleVersionNumber
- UTCConversionTimeZoneCode
Property | Value |
---|---|
Description | Sequence number of the import that created this record. |
DisplayName | Import Sequence Number |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | importsequencenumber |
MaxValue | 2147483647 |
MinValue | -2147483648 |
RequiredLevel | None |
Type | Integer |
Property | Value |
---|---|
Description | Characteristic linked to the conversation |
DisplayName | Characteristic |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_characteristic |
RequiredLevel | ApplicationRequired |
Targets | characteristic |
Type | Lookup |
Added by: Omnichannel - SBR Patch Solution
Property | Value |
---|---|
Description | Option Set with different type of Source for the characteristic |
DisplayName | Source |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_characteristicsource |
RequiredLevel | None |
Type | Picklist |
Value | Label |
---|---|
321240000 | Rule Based |
321240001 | ML Based |
321240002 | Manual |
Added by: Omnichannel - SBR Patch Solution
Property | Value |
---|---|
Description | Confidence of the characteristic attached to the liveweotkitem |
DisplayName | Confidence |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_confidence |
MaxValue | 1000000000 |
MinValue | 0 |
Precision | 2 |
RequiredLevel | None |
Type | Double |
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Created On |
DisplayName | Created On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_createdon |
RequiredLevel | None |
Type | DateTime |
Added by: Omnichannel - SBR Patch Solution
Property | Value |
---|---|
Description | ML Model Id which is used to attach this characteristic |
DisplayName | Ml Model Id |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_mlmodelid |
RequiredLevel | None |
Targets | msdyn_aimodel |
Type | Lookup |
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Last Modified On |
DisplayName | Modified On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_modifiedon |
RequiredLevel | None |
Type | DateTime |
Property | Value |
---|---|
Description | The name of the custom entity. |
DisplayName | Name |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_name |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
Property | Value |
---|---|
Description | Unique identifier for entity instances |
DisplayName | Conversation Characteristic |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | msdyn_ocliveworkitemcharacteristicid |
RequiredLevel | SystemRequired |
Type | Uniqueidentifier |
Property | Value |
---|---|
Description | Related Conversation |
DisplayName | Conversation |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_ocliveworkitemid |
RequiredLevel | ApplicationRequired |
Targets | msdyn_ocliveworkitem |
Type | Lookup |
Property | Value |
---|---|
Description | Required rating value for the characteristic |
DisplayName | Rating Value |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_ratingvalue |
RequiredLevel | None |
Targets | ratingvalue |
Type | Lookup |
Added by: Omnichannel - SBR Patch Solution
Property | Value |
---|---|
Description | Look up to User who added this characteristic |
DisplayName | Skill Added By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_skilladdedby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
Property | Value |
---|---|
Description | Status of the characteristic associated to the conversation |
DisplayName | Status |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | msdyn_status |
RequiredLevel | ApplicationRequired |
Type | Picklist |
Value | Label |
---|---|
192350000 | Active |
192350001 | Deleted |
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time that the record was migrated. |
DisplayName | Record Created On |
Format | DateOnly |
IsValidForForm | False |
IsValidForRead | True |
IsValidForUpdate | False |
LogicalName | overriddencreatedon |
RequiredLevel | None |
Type | DateTime |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Owner Id |
DisplayName | Owner |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | ownerid |
RequiredLevel | SystemRequired |
Targets | systemuser,team |
Type | Owner |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Owner Id Type |
DisplayName | |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridtype |
RequiredLevel | SystemRequired |
Type | EntityName |
Property | Value |
---|---|
Description | Status of the Conversation Characteristic |
DisplayName | Status |
IsValidForCreate | False |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | statecode |
RequiredLevel | SystemRequired |
Type | State |
Value | Label | DefaultStatus | InvariantName |
---|---|---|---|
0 | Active | 1 | Active |
1 | Inactive | 2 | Inactive |
Property | Value |
---|---|
Description | Reason for the status of the Conversation Characteristic |
DisplayName | Status Reason |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | statuscode |
RequiredLevel | None |
Type | Status |
Value | Label | State |
---|---|---|
1 | Active | 0 |
2 | Inactive | 1 |
Property | Value |
---|---|
Description | For internal use only. |
DisplayName | Time Zone Rule Version Number |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | timezoneruleversionnumber |
MaxValue | 2147483647 |
MinValue | -1 |
RequiredLevel | None |
Type | Integer |
Property | Value |
---|---|
Description | Time zone code that was in use when the record was created. |
DisplayName | UTC Conversion Time Zone Code |
Format | None |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | utcconversiontimezonecode |
MaxValue | 2147483647 |
MinValue | -1 |
RequiredLevel | None |
Type | Integer |
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- msdyn_characteristicName
- msdyn_mlmodelidName
- msdyn_ocliveworkitemidName
- msdyn_ratingvalueName
- msdyn_skilladdedbyName
- msdyn_skilladdedbyYomiName
- OwnerIdName
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- VersionNumber
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier of the user who created the record. |
DisplayName | Created By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the record was created. |
DisplayName | Created On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdon |
RequiredLevel | None |
Type | DateTime |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier of the delegate user who created the record. |
DisplayName | Created By (Delegate) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | createdonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | createdonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier of the user who modified the record. |
DisplayName | Modified By |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
Property | Value |
---|---|
DateTimeBehavior | UserLocal |
Description | Date and time when the record was modified. |
DisplayName | Modified On |
Format | DateAndTime |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedon |
RequiredLevel | None |
Type | DateTime |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier of the delegate user who modified the record. |
DisplayName | Modified By (Delegate) |
IsValidForForm | True |
IsValidForRead | True |
LogicalName | modifiedonbehalfby |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | modifiedonbehalfbyyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | msdyn_characteristicname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
Added by: Omnichannel - SBR Patch Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | msdyn_mlmodelidname |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | msdyn_ocliveworkitemidname |
MaxLength | 200 |
RequiredLevel | None |
Type | String |
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | msdyn_ratingvaluename |
MaxLength | 100 |
RequiredLevel | None |
Type | String |
Added by: Omnichannel - SBR Patch Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | msdyn_skilladdedbyname |
MaxLength | 200 |
RequiredLevel | None |
Type | String |
Added by: Omnichannel - SBR Patch Solution
Property | Value |
---|---|
Description | |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | msdyn_skilladdedbyyominame |
MaxLength | 200 |
RequiredLevel | None |
Type | String |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Name of the owner |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridname |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Yomi name of the owner |
DisplayName | |
FormatName | Text |
IsLocalizable | False |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owneridyominame |
MaxLength | 100 |
RequiredLevel | SystemRequired |
Type | String |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier for the business unit that owns the record |
DisplayName | Owning Business Unit |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningbusinessunit |
RequiredLevel | None |
Targets | businessunit |
Type | Lookup |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier for the team that owns the record. |
DisplayName | Owning Team |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owningteam |
RequiredLevel | None |
Targets | team |
Type | Lookup |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Unique identifier for the user that owns the record. |
DisplayName | Owning User |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | owninguser |
RequiredLevel | None |
Targets | systemuser |
Type | Lookup |
Added by: Active Solution Solution
Property | Value |
---|---|
Description | Version Number |
DisplayName | Version Number |
IsValidForForm | False |
IsValidForRead | True |
LogicalName | versionnumber |
MaxValue | 9223372036854775807 |
MinValue | -9223372036854775808 |
RequiredLevel | None |
Type | BigInt |
Listed by SchemaName.
Same as msdyn_ocsessioncharacteristic entity msdyn_msdyn_ocliveworkitemcharacteristic_msdyn_ocsessioncharacteristic_ocliveworkitemcharacteristic Many-To-One relationship.
Property | Value |
---|---|
ReferencingEntity | msdyn_ocsessioncharacteristic |
ReferencingAttribute | msdyn_ocliveworkitemcharacteristic |
IsHierarchical | False |
IsCustomizable | True |
ReferencedEntityNavigationPropertyName | msdyn_msdyn_ocliveworkitemcharacteristic_msdyn_ocsessioncharacteristic_ocliveworkitemcharacteristic |
AssociatedMenuConfiguration | Behavior: UseCollectionName Group: Details Label: Order: 10000 |
CascadeConfiguration | Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service