msdyn_ocsessionsentiment Entity Reference
Article 11/23/2023
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Entity Properties
Writable attributes
Read-only attributes
Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Stores the session level sentiment for customer interactions calculated using AI.
Added by : Omnichannel - Base Patch Solution
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Property
Value
CollectionSchemaName
msdyn_ocsessionsentiments
DisplayCollectionName
Session Sentiments
DisplayName
Session Sentiment
EntitySetName
msdyn_ocsessionsentiments
IsBPFEntity
False
LogicalCollectionName
msdyn_ocsessionsentiments
LogicalName
msdyn_ocsessionsentiment
OwnershipType
UserOwned
PrimaryIdAttribute
msdyn_ocsessionsentimentid
PrimaryNameAttribute
msdyn_name
SchemaName
msdyn_ocsessionsentiment
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName .
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Property
Value
Description
Sequence number of the import that created this record.
DisplayName
Import Sequence Number
Format
None
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
importsequencenumber
MaxValue
2147483647
MinValue
-2147483648
RequiredLevel
None
Type
Integer
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Property
Value
Description
The name of the custom entity.
DisplayName
Name
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_name
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_ocsessionsentimentId
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Property
Value
Description
Unique identifier for entity instances
DisplayName
Session Sentiment
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
msdyn_ocsessionsentimentid
RequiredLevel
SystemRequired
Type
Uniqueidentifier
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Property
Value
Description
Session id mapping to the ocsession entity.
DisplayName
Session Id
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_omnichannelsession
RequiredLevel
ApplicationRequired
Targets
msdyn_ocsession
Type
Lookup
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Property
Value
Description
The language predicted by the AI model
DisplayName
Predicted language
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_predictedlanguage
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_sentimentmodelversion
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Property
Value
Description
The version of the model that was used to calculate the sentiment score
DisplayName
Sentiment Model Version
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_sentimentmodelversion
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
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Property
Value
Description
Sentiment score of the interaction ranging from 0 (very negative) to 100 (very positive).
DisplayName
Sentiment Pulse
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_sentimentpulse
MaxValue
100
MinValue
0
Precision
2
RequiredLevel
ApplicationRequired
Type
Double
msdyn_sentimenttransition
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Property
Value
Description
The difference in the sentiment of the end zone of the session and the beginning zone of the session.
DisplayName
Sentiment Transition
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_sentimenttransition
MaxValue
100
MinValue
-100
Precision
2
RequiredLevel
ApplicationRequired
Type
Double
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Property
Value
Description
The categorical value generated from "Sentiment Pulse" using specific cut-off points. There are three categories: “Positive”, “Neutral”, “Negative”.
DisplayName
Sentiment Zone
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_sentimentzone
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
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Property
Value
DateTimeBehavior
UserLocal
Description
Date and time that the record was migrated.
DisplayName
Record Created On
Format
DateOnly
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
overriddencreatedon
RequiredLevel
None
Type
DateTime
Added by : Active Solution Solution
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Property
Value
Description
Owner Id
DisplayName
Owner
IsValidForForm
True
IsValidForRead
True
LogicalName
ownerid
RequiredLevel
SystemRequired
Targets
systemuser,team
Type
Owner
Added by : Active Solution Solution
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Property
Value
Description
Owner Id Type
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridtype
RequiredLevel
SystemRequired
Type
EntityName
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Property
Value
Description
Status of the Session Sentiment
DisplayName
Status
IsValidForCreate
False
IsValidForForm
True
IsValidForRead
True
LogicalName
statecode
RequiredLevel
SystemRequired
Type
State
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Value
Label
DefaultStatus
InvariantName
0
Active
1
Active
1
Inactive
2
Inactive
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Property
Value
Description
Reason for the status of the Session Sentiment
DisplayName
Status Reason
IsValidForForm
True
IsValidForRead
True
LogicalName
statuscode
RequiredLevel
None
Type
Status
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Value
Label
State
1
Active
0
2
Inactive
1
TimeZoneRuleVersionNumber
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Property
Value
Description
For internal use only.
DisplayName
Time Zone Rule Version Number
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
timezoneruleversionnumber
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
UTCConversionTimeZoneCode
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Property
Value
Description
Time zone code that was in use when the record was created.
DisplayName
UTC Conversion Time Zone Code
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
utcconversiontimezonecode
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
These attributes return false for both IsValidForCreate or IsValidForUpdate . Listed by SchemaName .
Added by : Active Solution Solution
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Property
Value
Description
Unique identifier of the user who created the record.
DisplayName
Created By
IsValidForForm
True
IsValidForRead
True
LogicalName
createdby
RequiredLevel
None
Targets
systemuser
Type
Lookup
Added by : Active Solution Solution
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Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyname
MaxLength
100
RequiredLevel
None
Type
String
Added by : Active Solution Solution
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Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
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Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the record was created.
DisplayName
Created On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
createdon
RequiredLevel
None
Type
DateTime
Added by : Active Solution Solution
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Property
Value
Description
Unique identifier of the delegate user who created the record.
DisplayName
Created By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
createdonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
Added by : Active Solution Solution
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Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
CreatedOnBehalfByYomiName
Added by : Active Solution Solution
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Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
createdonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
Added by : Active Solution Solution
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Property
Value
Description
Unique identifier of the user who modified the record.
DisplayName
Modified By
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedby
RequiredLevel
None
Targets
systemuser
Type
Lookup
Added by : Active Solution Solution
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Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyname
MaxLength
100
RequiredLevel
None
Type
String
Added by : Active Solution Solution
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Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
Expand table
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time when the record was modified.
DisplayName
Modified On
Format
DateAndTime
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedon
RequiredLevel
None
Type
DateTime
Added by : Active Solution Solution
Expand table
Property
Value
Description
Unique identifier of the delegate user who modified the record.
DisplayName
Modified By (Delegate)
IsValidForForm
True
IsValidForRead
True
LogicalName
modifiedonbehalfby
RequiredLevel
None
Targets
systemuser
Type
Lookup
Added by : Active Solution Solution
Expand table
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyname
MaxLength
100
RequiredLevel
None
Type
String
ModifiedOnBehalfByYomiName
Added by : Active Solution Solution
Expand table
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
modifiedonbehalfbyyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
msdyn_omnichannelsessionName
Expand table
Property
Value
Description
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
msdyn_omnichannelsessionname
MaxLength
200
RequiredLevel
None
Type
String
Added by : Active Solution Solution
Expand table
Property
Value
Description
Name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridname
MaxLength
100
RequiredLevel
SystemRequired
Type
String
Added by : Active Solution Solution
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Property
Value
Description
Yomi name of the owner
DisplayName
FormatName
Text
IsLocalizable
False
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridyominame
MaxLength
100
RequiredLevel
SystemRequired
Type
String
Added by : Active Solution Solution
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Property
Value
Description
Unique identifier for the business unit that owns the record
DisplayName
Owning Business Unit
IsValidForForm
False
IsValidForRead
True
LogicalName
owningbusinessunit
RequiredLevel
None
Targets
businessunit
Type
Lookup
Added by : Active Solution Solution
Expand table
Property
Value
Description
Unique identifier for the team that owns the record.
DisplayName
Owning Team
IsValidForForm
False
IsValidForRead
True
LogicalName
owningteam
RequiredLevel
None
Targets
team
Type
Lookup
Added by : Active Solution Solution
Expand table
Property
Value
Description
Unique identifier for the user that owns the record.
DisplayName
Owning User
IsValidForForm
False
IsValidForRead
True
LogicalName
owninguser
RequiredLevel
None
Targets
systemuser
Type
Lookup
Added by : Active Solution Solution
Expand table
Property
Value
Description
Version Number
DisplayName
Version Number
IsValidForForm
False
IsValidForRead
True
LogicalName
versionnumber
MaxValue
9223372036854775807
MinValue
-9223372036854775808
RequiredLevel
None
Type
BigInt
Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service