Offboarding in Microsoft 365 Backup

To no longer use the Microsoft 365 Backup tool, you must offboard usage. This action includes pausing and deleting all active policies and deleting all of the backed-up data. There are two ways that offboarding is initiated:

• Disable the tool in the pay-as-you-go billing setup panel where you first enabled the tool.

• If your billing account goes into an unhealthy state.

Offboarding recovery undo period

If offboarding from Microsoft 365 Backup is begun due to either an explicit request from you or due to an unhealthy billing state, the grace periods shown in the following table initiate.

By bringing your billing back to a healthy state or by asking support to reverse the offboarding, the tool becomes usable again and no backups are lost.