Align responsibilities across teams
Learn to align responsibilities across teams. Align responsibilities by developing a cross-team matrix that identifies responsible, accountable, consulted, and informed (RACI) parties. This article provides an example RACI matrix for the organizational structures described in the Establish team structures article:
- Cloud adoption team only
- MVP best practice
- Central IT team
- Strategic alignment
- Operational alignment
- Cloud center of excellence (CCoE)
To track organizational structure decisions over time, download and modify the RACI template.
The examples in this article specify these RACI constructs:
- The one team that is accountable for a function.
- The teams that are responsible for the outcomes.
- The teams that should be consulted during planning.
- The teams that should be informed when work is completed.
The last row of each table (except the first) contains a link to the most-aligned cloud capability for additional information.
Cloud adoption team only
| Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
|---|---|---|---|---|---|---|---|---|
| Cloud adoption team | Accountable | Accountable | Accountable | Accountable | Accountable | Accountable | Accountable | Accountable |
Best practice: Minimum viable product (MVP)
| Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
|---|---|---|---|---|---|---|---|---|
| Cloud adoption team | Accountable | Accountable | Accountable | Accountable | Consulted | Consulted | Consulted | Informed |
| Cloud governance team | Consulted | Informed | Informed | Informed | Accountable | Accountable | Accountable | Accountable |
| Aligned cloud capability | Cloud adoption | Cloud strategy | Cloud strategy | Cloud operations | CCoE and cloud governance | CCoE and cloud platform | CCoE and cloud platform | CCoE and cloud automation |
Central IT team
| Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
|---|---|---|---|---|---|---|---|---|
| Cloud adoption team | Accountable | Accountable | Responsible | Responsible | Informed | Informed | Informed | Informed |
| Cloud governance team | Consulted | Informed | Informed | Informed | Accountable | Consulted | Responsible | Informed |
| Central IT team | Consulted | Informed | Accountable | Accountable | Responsible | Accountable | Accountable | Accountable |
| Aligned cloud capability | Cloud adoption | Cloud strategy | Cloud strategy | Cloud operations | Cloud governance | Central IT team | Central IT team | Central IT team |
Strategic alignment
| Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
|---|---|---|---|---|---|---|---|---|
| Cloud strategy team | Consulted | Accountable | Accountable | Consulted | Consulted | Informed | Informed | Informed |
| Cloud adoption team | Accountable | Consulted | Responsible | Accountable | Informed | Informed | Informed | Informed |
| CCoE model RACI | Consulted | Informed | Informed | Informed | Accountable | Accountable | Accountable | Accountable |
| Aligned cloud capability | Cloud adoption | Cloud strategy | Cloud strategy | Cloud operations | CCoE and cloud governance | CCoE and cloud platform | CCoE and cloud platform | CCoE and cloud automation |
Operational alignment
| Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
|---|---|---|---|---|---|---|---|---|
| Cloud strategy team | Consulted | Accountable | Accountable | Consulted | Consulted | Informed | Informed | Informed |
| Cloud adoption team | Accountable | Consulted | Responsible | Consulted | Informed | Informed | Informed | Informed |
| Cloud operations team | Consulted | Consulted | Responsible | Accountable | Consulted | Informed | Accountable | Consulted |
| CCoE model RACI | Consulted | Informed | Informed | Informed | Accountable | Accountable | Responsible | Accountable |
| Aligned cloud capability | Cloud adoption | Cloud strategy | Cloud strategy | Cloud operations | CCoE and cloud governance | CCoE and cloud platform | CCoE and cloud platform | CCoE and cloud automation |
Cloud center of excellence (CCoE)
| Team | Solution delivery | Business alignment | Change management | Solution operations | Governance | Platform maturity | Platform operations | Platform automation |
|---|---|---|---|---|---|---|---|---|
| Cloud strategy team | Consulted | Accountable | Accountable | Consulted | Consulted | Informed | Informed | Informed |
| Cloud adoption team | Accountable | Consulted | Responsible | Consulted | Informed | Informed | Informed | Informed |
| Cloud operations team | Consulted | Consulted | Responsible | Accountable | Consulted | Informed | Accountable | Consulted |
| Cloud governance team | Consulted | Informed | Informed | Consulted | Accountable | Consulted | Responsible | Informed |
| Cloud platform team | Consulted | Informed | Informed | Consulted | Consulted | Accountable | Responsible | Responsible |
| Cloud automation team | Consulted | Informed | Informed | Informed | Consulted | Responsible | Responsible | Accountable |
| Aligned cloud capability | Cloud adoption | Cloud strategy | Cloud strategy | Cloud operations | CCoE and cloud governance | CCoE and cloud platform | CCoE and cloud platform | CCoE and cloud automation |
Next steps
To track decisions about organization structure over time, download and modify the RACI template. Copy and modify the most closely aligned sample from the RACI matrices in this article.
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