Explore enhancements to outbound dialing

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Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts Apr 8, 2024 - Jul 2024

Business value

Placing a call has become easier with the ability to search for a customer in the outbound dialer and open the customer record right from the call history.

Feature details

The enhanced outbound dialing experience enables agents to:

  • Place a call by searching for a customer contact or account from the outbound dialer.
  • Open the customer record from the call history.