[SDP3][52ef8720-e3ee-4a12-a37e-cc3b0870f359] Microsoft Azure PaaS VM logs
Applies to: ✔️ Windows VMs
Original KB number: 2772488
This article describes how to gather the most common log files and diagnostics information from an Azure PaaS VM to troubleshoot most of issues related to Microsoft Azure.
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Description | File name |
---|---|
Basic System Information including machine name, service pack, computer model and processor name and speed |
resultreport.xml |
Description | File name |
---|---|
Log files from %windir%\System32\LogFiles*.* |
{ComputerName}_LogFiles(SubfolderName).zip |
Guest Agent Collected Perf Counters, Contents of D:\OSdiagnostics |
{ComputerName}_OSdiagnostics.Zip |
Role Configuration Files from c:\config |
{ComputerName}_config.Zip |
Role Host Log Files from C:\Resources\temp{GUID}.{roleName}\RoleTemp |
{ComputerName}_RoleTemp.Zip |
IIS Failed Request Log Files from C:\Resources\Directory{guid}.DiagnosticStore\FailedReqLogFiles |
{ComputerName}_FailedReqLogFiles.Zip |
IIS Log Files from c:\Resources\directory{guid}.Diagnosticstore\LogFiles |
{ComputerName}_IISLogFiles.Zip |
Microsoft Azure Diagnostics Tables and Configuration from C:\Resources\directory{guid}.Diagnosticstore\Monitor |
{ComputerName}_Monitor.Zip |
Host Bootstrapper Log Files from C:\Resources\directory{guid}.Diagnosticstore |
{ComputerName}_DiagnosticStore.Zip |
Microsoft Azure Caching Log Files from C:\Resources\temp{guid}.{rolename}\RoleTemp |
{ComputerName}_CachingLogFiles.zip |
Service Model Definition Files from E:__entrypoint.txt, E:*.cssx.tag, E:*.csman, E:\RoleModel.xml |
{ComputerName}_ServiceModel.zip |
IIS web.config from {RoleRoot}\approot\web.config |
{ComputerName}_web.config |
Startup Task Files from {RoleRoot}{startup tasks=""}(get the filename from {RoleRoot}\rolemodel.xml) |
{ComputerName}_StartupTaskModules.Zip |
Role Entry Point Binary from {RoleRoot}{entrypoint DLL=""} (the file name obtained from {RoleRoot}__entrypoint.txt content) |
{ComputerName}_EntryPointDLL.Zip |
Log files from C:\Logs |
{ComputerName}_Logs.Zip |
Description | File name |
---|---|
System Log |
{ComputerName}_evt_System.* |
Application Log |
{ComputerName}_evt_Application.* |
Microsoft Azure |
{ComputerName}_evt_WindowsAzure.* |
All other event logs in evtx format |
{ComputerName}*evt*.evtx |
Description | File name |
---|---|
File version information from processes currently running on the machine |
{ComputerName}_sym_Process.* |
File version information from processes currently running on the machine |
{ComputerName}_sym_Process.* |
In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:
- Check if IntelliTrace enabled causes roles to not automatically recycle
- Check if WebDeploy is enabled in production environments
- Check if OverallQuotaInMB value is within 500 of DiagnosticStore value
- Event Logs Messages
For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:
2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.