Set up a Microsoft Copilot Studio bot for voice

Functional Consultant
Power Virtual Agents


Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

Not only can bots created in Microsoft Copilot Studio be leveraged in text based scenarios such as SMS and chat conversations with customers, but they can also be leveraged as interactive voice response (IVR). This module explores how to set up a Microsoft Copilot Studio bot to use voice.

Learning objectives

In this module, you’ll:

  • Explore the required setup for enabling a Microsoft Copilot Studio bot for voice capabilities.
  • Learn why you would enable a bot for voice.
  • Install the necessary extensions.
  • Set up the handoff with your voice provider.