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Microsoft Entra SSO integration with IT-Conductor

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In this article, you'll learn how to integrate IT-Conductor with Microsoft Entra ID. IT-Conductor is a Software-as-a-Service automation platform for remote agentless monitoring, performance management and IT operations. When you integrate IT-Conductor with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to IT-Conductor.
  • Enable your users to be automatically signed-in to IT-Conductor with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

You'll configure and test Microsoft Entra single sign-on for IT-Conductor in a test environment. IT-Conductor supports IDP initiated single sign-on and Just In Time user provisioning.

Prerequisites

To integrate Microsoft Entra ID with IT-Conductor, you need:

  • A Microsoft Entra user account. If you don't already have one, you can Create an account for free.
  • One of the following roles: Global Administrator, Cloud Application Administrator, Application Administrator, or owner of the service principal.
  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • IT-Conductor single sign-on (SSO) enabled subscription.

Add application and assign a test user

Before you begin the process of configuring single sign-on, you need to add the IT-Conductor application from the Microsoft Entra gallery. You need a test user account to assign to the application and test the single sign-on configuration.

Add IT-Conductor from the Microsoft Entra application gallery to configure single sign-on with IT-Conductor. For more information on how to add application from the gallery, see the Quickstart: Add application from the gallery.

Create and assign Microsoft Entra test user

Follow the guidelines in the create and assign a user account article to create a test user account called B.Simon.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, and assign roles. The wizard also provides a link to the single sign-on configuration pane. Learn more about Microsoft 365 wizards..

Configure Microsoft Entra SSO

Complete the following steps to enable Microsoft Entra single sign-on.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > IT-Conductor > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, select the pencil icon for Basic SAML Configuration to edit the settings.

    Screenshot shows how to edit Basic SAML Configuration.

  5. On the Basic SAML Configuration section, the user does not have to perform any step as the app is already pre-integrated with Azure.

  6. IT-Conductor application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes.

    Screenshot shows the image of attributes configuration.

  7. In addition to above, IT-Conductor application expects few more attributes to be passed back in SAML response, which are shown below. These attributes are also pre populated but you can review them as per your requirements.

    Name Source Attribute
    PERSON_Email user.mail
    OBJECT_Name user.userprincipalname
    PERSON_FirstName user.givenname
    PERSON_LastName user.surname

  8. On the Set-up single sign-on with SAML page, in the SAML Signing Certificate section, find Federation Metadata XML and select Download to download the certificate and save it on your computer.

    Screenshot shows the Certificate download link.

  9. On the Set up IT-Conductor section, copy the appropriate URL(s) based on your requirement.

    Screenshot shows to copy configuration appropriate URL.

Configure IT-Conductor SSO

To configure single sign-on on IT-Conductor side, you need to send the downloaded Federation Metadata XML and appropriate copied URLs from the application configuration to IT-Conductor support team. They set this setting to have the SAML SSO connection set properly on both sides. For more information, please refer this link.

Create IT-Conductor test user

In this section, a user called B.Simon is created in IT-Conductor. IT-Conductor supports just-in-time user provisioning, which is enabled by default. There's no action item for you in this section. If a user doesn't already exist in IT-Conductor, a new one is commonly created after authentication.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

  • Click on Test this application, and you should be automatically signed in to the IT-Conductor for which you set up the SSO.

  • You can use Microsoft My Apps. When you click the IT-Conductor tile in the My Apps, you should be automatically signed in to the IT-Conductor for which you set up the SSO. For more information, see Microsoft Entra My Apps.

Additional resources

Next steps

Once you configure IT-Conductor you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Cloud App Security.