Engage efficiently with your customers


This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Sales. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
Users, automatically - Jan 31, 2022 Apr 22, 2022

Business value

Sales accelerator is an engagement platform that helps you understand your customers' needs and respond in meaningful ways. It allows your sellers to engage with your customers using multiple channels within one workspace. Currently your sellers are dependent on your sales operation or admin team to enable sales accelerator because only limited team members can have this optimal engagement experience. After this enhancement, if you are an enterprise or premium customer, all your users would get access to sales accelerator by default.

Feature details

  • The sales accelerator setting will be enabled for all users by default.
  • All users would see the sales accelerator side map entry and can use sales accelerator to engage with customers.
  • Your sales operation or admin team would still be able to disable this feature for select or all users.

Screenshot of the sales accelerator quick setup in app settings

Screenshot of the sales accelerator Up next widget

See also

Configure the sales accelerator (docs)