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Voice Mail Setup Reference

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Applies to: Office 365 for professionals and small businesses, Office 365 for enterprises, Microsoft Exchange, Live@edu

Use this reference to find the steps for setting up your mobile phone for easier access to Outlook Voice Access, based on your mobile phone and mobile provider. For more information about how to set up your phone for voice mail, see the "What else do I need to know" section below.

What do you want to do?

To make it easier to call voice mail, after you've finished setting up your voice mail, you can:

  • Create a contact to access your voice mail   You can create a contact on your mobile phone and dial it the same way you dial your other contacts. For details about how to create a voice mail contact, see Create a Contact for Voice Mail.
  • Set up a speed dial key   You can create a contact and then assign a speed dial key to press and hold on your mobile phone keypad. Setting up speed dialing makes it even easier to dial the Outlook Voice Access number. For details about how to set up speed dialing, see Set Up Speed Dialing for Voice Mail.
  • Changing the Number You Call to Access Your Voice Mail   On some mobile phones, you can change the number you call to access your voice mail from your mobile provider's number to the Outlook Voice Access number. This lets you set the 1 speed dial key as the key you press and hold to dial the voice mail access number. For details on how to change the number you call to access your voice mail, see Changing the Number You Call to Access Your Voice Mail.

Use the following table to find the instructions for your mobile phone and provider.

Phone model and mobile provider Set up a speed dial key Create a voice mail contact Change the number you call to access your voice mail

Apple iPhone from AT&T

Set Up a Favorite on an AT&T Apple iPhone

Create a Voice Mail Contact on an AT&T Apple iPhone

Not supported

BlackBerry Curve from AT&T

Set Up Speed Dialing on an AT&T BlackBerry Curve

Create a Voice Mail Contact on an AT&T BlackBerry Curve

Not supported

BlackBerry Pearl from AT&T

Set Up Speed Dialing on an AT&T BlackBerry Pearl

Create a Voice Mail Contact on an AT&T BlackBerry Pearl

Not supported

HTC FUZE from AT&T

Set Up Speed Dialing on an AT&T HTC FUZE

Create a Voice Mail Contact on an AT&T HTC FUZE

Not supported

Internet-Capable phone from AT&T

Set Up Speed Dialing on an AT&T Internet-Capable Mobile Phone

Create a Voice Mail Contact on an AT&T Internet-Capable Mobile Phone

Not supported

LG Incite from AT&T

Set Up Speed Dialing on an AT&T LG Incite

Create a Voice Mail Contact on an AT&T LG Incite

Not supported

Motorola RAZR from AT&T

Set Up Speed Dialing on an AT&T Motorola RAZR

Create a Voice Mail Contact on an AT&T Motorola RAZR

Not supported

Nokia E71x from AT&T

Set Up Speed Dialing on an AT&T Nokia E71x

Create a Voice Mail Contact on an AT&T Nokia E71x

Not supported

Nokia S60 from AT&T

Set Up Speed Dialing on an AT&T Nokia S60

Create a Voice Mail Contact on an AT&T Nokia S60

Not supported

Palm Centro from AT&T

Set Up Speed Dialing on an AT&T Palm Centro

Create a Voice Mail Contact on an AT&T Palm Centro

Not supported

Palm Treo 750 from AT&T

Set Up Speed Dialing on an AT&T Palm Treo 750

Create a Voice Mail Contact on an AT&T Palm Treo 750

Not supported

Pantech Duo from AT&T

Set Up Speed Dialing on an AT&T Pantech Duo

Create a Voice Mail Contact on an AT&T Pantech Duo

Change the Number You Call to Access Your Voice Mail on an AT&T Pantech Duo

Pantech Matrix Pro from AT&T

Set Up Speed Dialing on an AT&T Pantech Matrix Pro

Create a Voice Mail Contact on an AT&T Pantech Matrix Pro

Change the Number You Call to Access Your Voice Mail on an AT&T Pantech Matrix Pro

Samsung Blackjack from AT&T

Set Up Speed Dialing on an AT&T Samsung Blackjack

Create a Voice Mail Contact on an AT&T Samsung Blackjack

Change the Number You Call to Access Your Voice Mail on an AT&T Samsung Blackjack

Samsung Blackjack II from AT&T

Set Up Speed Dialing on an AT&T Samsung Blackjack II

Create a Voice Mail Contact on an AT&T Samsung Blackjack II

Change the Number You Call to Access Your Voice Mail on an AT&T Samsung Blackjack II

Samsung Epix from AT&T

Set Up Speed Dialing on an AT&T Samsung Propel Pro

Create a Voice Mail Contact on an AT&T Samsung Propel Pro

Change the Number You Call to Access Your Voice Mail on an AT&T Samsung Epix

Samsung Propel Pro from AT&T

Set Up Speed Dialing on an AT&T Samsung Epix

Create a Voice Mail Contact on an AT&T Samsung Epix

Not supported

Samsung SGH-E250 from AT&T

Set Up Speed Dialing on an AT&T Samsung SGH-E250

Create a Voice Mail Contact on an AT&T Samsung SGH-E250

Change the Number You Call to Access Your Voice Mail on an AT&T Samsung SGH-E250

Tilt from AT&T

Set Up Speed Dialing on an AT&T Tilt

Create a Voice Mail Contact on an AT&T Tilt

Change the Number You Call to Access Your Voice Mail on an AT&T Tilt

BlackBerry Curve from Sprint

Set Up Speed Dialing on a Sprint BlackBerry Curve

Create a Voice Mail Contact on a Sprint BlackBerry Curve

Not supported

BlackBerry Pearl from Sprint

Set Up Speed Dialing on a Sprint BlackBerry Pearl

Create a Voice Mail Contact on a Sprint BlackBerry Pearl

Not supported

Internet-Capable Mobile Phone from Sprint

Set Up Speed Dialing on a Sprint Internet-Capable Mobile Phone

Create a Voice Mail Contact on a Sprint Internet-Capable Mobile Phone

Not supported

Motorola Q9C from Sprint

Set Up Speed Dialing on a Sprint Motorola Q9C

Create a Voice Mail Contact on a Sprint Motorola Q9C

Not supported

Palm Centro from Sprint

Set Up Speed Dialing on a Sprint Palm Centro

Create a Voice Mail Contact on a Sprint Palm Centro

Not supported

Samsung ACE from Sprint

Set Up Speed Dialing on a Sprint Samsung ACE

Create a Voice Mail Contact on a Sprint Samsung ACE

Not supported

Spring Mogul from Sprint

Set Up Speed Dialing on a Sprint Spring Mogul

Create a Voice Mail Contact on a Sprint Spring Mogul

Not supported

Touch from Sprint

Set Up Speed Dialing on a Sprint Touch

Create a Voice Mail Contact on a Sprint Touch

Not supported

Touch Diamond from Sprint

Set Up Speed Dialing on a Sprint Touch Diamond

Create a Voice Mail Contact on a Sprint Touch Diamond

Not supported

Touch Pro from Sprint

Set Up Speed Dialing on a Sprint Touch Pro

Create a Voice Mail Contact on a Sprint Touch Pro

Not supported

BlackBerry Curve from T-Mobile

Set Up Speed Dialing on a T-Mobile BlackBerry Curve

Create a Voice Mail Contact on a T-Mobile BlackBerry Curve

Not supported

BlackBerry Pearl from T-Mobile

Set Up Speed Dialing on a T-Mobile BlackBerry Pearl

Create a Voice Mail Contact on a T-Mobile BlackBerry Pearl

Not supported

Dash from T-Mobile

Set Up Speed Dialing on a T-Mobile Dash

Create a Voice Mail Contact on a T-Mobile Dash

Change the Number You Call to Access Your Voice Mail on a T-Mobile Dash

G1 from T-Mobile

Set Up Speed Dialing on a T-Mobile G1

Create a Voice Mail Contact on a T-Mobile G1

Not supported

Internet-Capable Mobile Phone from T-Mobile

Set Up Speed Dialing on a T-Mobile Internet-Capable Mobile Phone

Create a Voice Mail Contact on a T-Mobile Internet-Capable Mobile Phone

Not supported

Motorola RAZR from T-Mobile

Set Up Speed Dialing on a T-Mobile Motorola RAZR2

Create a Voice Mail Contact on a T-Mobile Motorola RAZR2

Not supported

Nokia 5610 from T-Mobile

Set Up Speed Dialing on a T-Mobile Nokia 5610

Create a Voice Mail Contact on a T-Mobile Nokia 5610

Not supported

Nokia 7510 from T-Mobile

Set Up Speed Dialing on a T-Mobile Nokia 7510

Create a Voice Mail Contact on a T-Mobile Nokia 7510

Not supported

Samsung Memoir from T-Mobile

Set Up Speed Dialing on a T-Mobile Samsung Memoir

Create a Voice Mail Contact on a T-Mobile Samsung Memoir

Not supported

SMT5800 from Verizon Wireless

Set Up Speed Dialing on a Verizon Wireless SMT5800

Create a Voice Mail Contact on a Verizon Wireless SMT5800

Not supported

VX6800 from Verizon Wireless

Set Up Speed Dialing on a Verizon Wireless XV6800

Create a Voice Mail Contact on a Verizon Wireless XV6800

Not supported

VX6900 from Verizon Wireless

Set Up Speed Dialing on a Verizon Wireless XV6900

Create a Voice Mail Contact on a Verizon Wireless XV6900

Not supported

Blackberry Curve from Verizon Wireless

Set Up Speed Dialing on a Verizon Wireless BlackBerry Curve

Create a Voice Mail Contact on a Verizon Wireless BlackBerry Curve

Not supported

BlackBerry Pearl from Verizon Wireless

Set Up Speed Dialing on a Verizon Wireless BlackBerry Pearl

Create a Voice Mail Contact on a Verizon Wireless BlackBerry Pearl

Not supported

Internet-Capable Mobile Phone from Verizon Wireless

Set Up Speed Dialing on a Verizon Wireless Internet-Capable Mobile Phone

Create a Voice Mail Contact on a Verizon Wireless Internet-Capable Mobile Phone

Not supported

Motorola MOTO from Verizon Wireless

Set Up Speed Dialing on a Verizon Wireless Motorola MOTO

Create a Voice Mail Contact on a Verizon Wireless Motorola MOTO

Not supported

Palm Centro from Verizon Wireless

Set Up Speed Dialing on a Verizon Wireless Palm Centro

Create a Voice Mail Contact on a Verizon Wireless Palm Centro

Not supported

Samsung Omnia from Verizon Wireless

Set Up Speed Dialing on a Verizon Samsung Omnia

Create a Voice Mail Contact on a Verizon Samsung Omnia

Not supported

Touch Diamond from Verizon Wireless

Set Up Speed Dialing on a Verizon HTC Touch Diamond

Create a Voice Mail Contact on a Verizon HTC Touch Diamond

Not supported

Touch Pro from Verizon

Set Up Speed Dialing on a Verizon HTC Touch Pro

Create a Voice Mail Contact on a Verizon HTC Touch Pro

Not supported

What else do I need to know?