Dynamics 365 Customer Service documentation
Learn how to deploy, customize, manage, and use Microsoft Dynamics 365 Customer Service services and applications. Get documentation, tutorials, and more.
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How-To Guide
- Get started with Dynamics 365 Customer Service
- Learn the fundamentals of Microsoft Dynamics 365 Customer Service
- Getting started with Omnichannel for Customer Service
- Routing and work distribution in Omnichannel for Dynamics 365 Customer Service
- Work with entitlements and service-level agreements in Dynamics 365 Customer Service