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What's new and planned for Dynamics 365 Field Service

Important

This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.

This topic lists features that are planned to release from October 2023 through March 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the next wave's release plans, go to 2024 release wave 1 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Boost technician productivity

Dynamics 365 Field Service empowers frontline workers with new features to boost productivity and new mobile experiences.

Feature Enabled for Public preview Early access* General availability
Offline sync settings for frontline workers Users by admins, makers, or analysts Nov 17, 2023 - Apr 1, 2024
Compress image uploads from mobile devices Users, automatically Aug 14, 2023 - Oct 2, 2023
Configure list view in the new mobile experience Users by admins, makers, or analysts Dec 4, 2023 - Jul 2024
See bookings in agenda view in the new mobile experience Users by admins, makers, or analysts Dec 4, 2023 - -

Copilot and AI innovation

Use copilot capabilities in Dynamics 365 Field Service for frontline managers, dispatchers, and technicians.

Feature Enabled for Public preview Early access* General availability
Create work orders in Outlook using AI Users by admins, makers, or analysts Aug 9, 2023 - Nov 15, 2023
Customize work order views for Teams and Outlook Users by admins, makers, or analysts - - Dec 5, 2023
Get scheduling recommendations in the Outlook add-in Users by admins, makers, or analysts Oct 13, 2023 - Nov 15, 2023
Ask Copilot about work order information using natural language Users by admins, makers, or analysts Dec 5, 2023 - Apr 2024
Update work orders with Copilot in new mobile experience Users by admins, makers, or analysts Dec 15, 2023 - -
Summarize work orders with Copilot in new mobile experience Users by admins, makers, or analysts Dec 15, 2023 - -

Optimize resource scheduling

Dynamics 365 Field Service resource scheduling features include key enhancements on manual and automated scheduling.

Feature Enabled for Public preview Early access* General availability
Work hours calendar supports multiple recurrences Users, automatically - Jul 31, 2023 Oct 20, 2023
Multi-day scheduling in Resource Scheduling Optimization Users by admins, makers, or analysts Oct 2, 2023 - -
Optimize schedule board navigation patterns Users, automatically - - Mar 1, 2024
Break down long-duration or complex requirements Users by admins, makers, or analysts - - Dec 1, 2023
Show bookings proportional to duration on multiday views Users, automatically - Jul 31, 2023 Oct 20, 2023
Retire the legacy schedule board Admins, makers, marketers, or analysts, automatically Aug 1, 2023 - Oct 20, 2023
Single Resource Optimization considers new requirements Users by admins, makers, or analysts - - Oct 20, 2023

Stay in the flow of work with Microsoft 365 apps

Manage work orders for frontline workforce within Microsoft 365 apps.

Feature Enabled for Public preview Early access* General availability
Create lookup entries for work order fields Admins, makers, marketers, or analysts, automatically Oct 9, 2023 - Dec 5, 2023
Improved homepage in Microsoft Teams Admins, makers, marketers, or analysts, automatically Oct 9, 2023 - Dec 5, 2023
Customize the work order experience Users by admins, makers, or analysts - - Dec 5, 2023
Get technician scheduling suggestions in Teams Users by admins, makers, or analysts Dec 5, 2023 - Dec 5, 2023
Integrations with Microsoft 365 apps for existing Field Service customers Users by admins, makers, or analysts Aug 9, 2023 - Dec 5, 2023

Streamline work order management

Simplified workflows in Dynamics 365 Field Service streamline tasks for admins and service managers, ensuring quick and efficient operations.

Feature Enabled for Public preview Early access* General availability
New and improved work order experience Users by admins, makers, or analysts Aug 9, 2023 - Nov 15, 2023
Expedite service delivery with extended customer details Users, automatically - Jul 31, 2023 Oct 31, 2023
Complete work orders based on status Admins, makers, marketers, or analysts, automatically - - Dec 6, 2023
Complete bookings while preserving end time Users, automatically - Jul 31, 2023 Oct 2, 2023
Manage frontline worker certifications Users, automatically - Jul 31, 2023 Oct 31, 2023
Integrate financial and inventory management Users by admins, makers, or analysts Nov 15, 2023 - Apr 17, 2024
Empower your workforce with mixed reality Admins, makers, marketers, or analysts, automatically - - Nov 15, 2023
Maintain customer facilities with enhanced capabilities Users, automatically - Jul 31, 2023 Oct 31, 2023
  • You are able to opt into some features as part of early access on July 31, 2023, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.