Events
Mar 31, 11 PM - Apr 2, 11 PM
The ultimate Microsoft Fabric, Power BI, SQL, and AI community-led event. March 31 to April 2, 2025.
Register todayThis browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Field Service. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
This topic lists features that are planned to release from October 2023 through March 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
For a list of the next wave's release plans, go to 2024 release wave 1 plan.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Dynamics 365 Field Service empowers frontline workers with new features to boost productivity and new mobile experiences.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
Offline sync settings for frontline workers | Users by admins, makers, or analysts | Nov 17, 2023 | - | Apr 1, 2024 |
Compress image uploads from mobile devices | Users, automatically | Aug 14, 2023 | - | Oct 2, 2023 |
Configure list view in the new mobile experience | Users by admins, makers, or analysts | Dec 4, 2023 | - | Jul 2024 |
See bookings in agenda view in the new mobile experience | Users by admins, makers, or analysts | Dec 4, 2023 | - | - |
Use copilot capabilities in Dynamics 365 Field Service for frontline managers, dispatchers, and technicians.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
Create work orders in Outlook using AI | Users by admins, makers, or analysts | Aug 9, 2023 | - | Nov 15, 2023 |
Customize work order views for Teams and Outlook | Users by admins, makers, or analysts | - | - | Dec 5, 2023 |
Get scheduling recommendations in the Outlook add-in | Users by admins, makers, or analysts | Oct 13, 2023 | - | Nov 15, 2023 |
Ask Copilot about work order information using natural language | Users by admins, makers, or analysts | Dec 5, 2023 | - | Apr 2024 |
Update work orders with Copilot in new mobile experience | Users by admins, makers, or analysts | Dec 15, 2023 | - | - |
Summarize work orders with Copilot in new mobile experience | Users by admins, makers, or analysts | Dec 15, 2023 | - | - |
Dynamics 365 Field Service resource scheduling features include key enhancements on manual and automated scheduling.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
Work hours calendar supports multiple recurrences | Users, automatically | - | Jul 31, 2023 | Oct 20, 2023 |
Multi-day scheduling in Resource Scheduling Optimization | Users by admins, makers, or analysts | Oct 2, 2023 | - | - |
Optimize schedule board navigation patterns | Users, automatically | - | - | Mar 1, 2024 |
Break down long-duration or complex requirements | Users by admins, makers, or analysts | - | - | Dec 1, 2023 |
Show bookings proportional to duration on multiday views | Users, automatically | - | Jul 31, 2023 | Oct 20, 2023 |
Retire the legacy schedule board | Admins, makers, marketers, or analysts, automatically | Aug 1, 2023 | - | Oct 20, 2023 |
Single Resource Optimization considers new requirements | Users by admins, makers, or analysts | - | - | Oct 20, 2023 |
Manage work orders for frontline workforce within Microsoft 365 apps.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
Create lookup entries for work order fields | Admins, makers, marketers, or analysts, automatically | Oct 9, 2023 | - | Dec 5, 2023 |
Improved homepage in Microsoft Teams | Admins, makers, marketers, or analysts, automatically | Oct 9, 2023 | - | Dec 5, 2023 |
Customize the work order experience | Users by admins, makers, or analysts | - | - | Dec 5, 2023 |
Get technician scheduling suggestions in Teams | Users by admins, makers, or analysts | Dec 5, 2023 | - | Dec 5, 2023 |
Integrations with Microsoft 365 apps for existing Field Service customers | Users by admins, makers, or analysts | Aug 9, 2023 | - | Dec 5, 2023 |
Simplified workflows in Dynamics 365 Field Service streamline tasks for admins and service managers, ensuring quick and efficient operations.
Feature | Enabled for | Public preview | Early access* | General availability |
---|---|---|---|---|
New and improved work order experience | Users by admins, makers, or analysts | Aug 9, 2023 | - | Nov 15, 2023 |
Expedite service delivery with extended customer details | Users, automatically | - | Jul 31, 2023 | Oct 31, 2023 |
Complete work orders based on status | Admins, makers, marketers, or analysts, automatically | - | - | Dec 6, 2023 |
Complete bookings while preserving end time | Users, automatically | - | Jul 31, 2023 | Oct 2, 2023 |
Manage frontline worker certifications | Users, automatically | - | Jul 31, 2023 | Oct 31, 2023 |
Integrate financial and inventory management | Users by admins, makers, or analysts | Nov 15, 2023 | - | Apr 17, 2024 |
Empower your workforce with mixed reality | Admins, makers, marketers, or analysts, automatically | - | - | Nov 15, 2023 |
Maintain customer facilities with enhanced capabilities | Users, automatically | - | Jul 31, 2023 | Oct 31, 2023 |
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.
Events
Mar 31, 11 PM - Apr 2, 11 PM
The ultimate Microsoft Fabric, Power BI, SQL, and AI community-led event. March 31 to April 2, 2025.
Register today